A Day in the Life:

The essential functions of this role are as follows:

• Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received, and staff is not available to respond to all calls.
• Supervise and assign work to subordinate supervisors. Sets standards for work based on federal, state, and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2’s.
• Reassign work to maintain equitable work distribution and to cover vacant caseloads.
• Ensure effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise.
• Ensure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources. Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
• Establish and/or communicate and interpret policy and objectives to staff.
• Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff.
• Identify management and organizational problems and provides training and development opportunities to resolve the problems.
• Identify employee training needs and prepares employee training plans.
• Conduct performance appraisals and maintains a fact file for all assigned employees.
• Interview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
• Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
• Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department.  Recommends, assists, and documents the need for corrective disciplinary action.
• Assist the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term.
• Ensure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either  

• A Bachelor’s degree in human services (or relevant course study), 1+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• An Associate’s degree in human services (or relevant course study), 3+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• 5+ years of human services or relevant experience and 1+ year of experience in a leadership, managerial, or supervisory capacity.

Related certifications and coursework may be considered for education or experience. 

• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Ability to prioritize and manage workflow of subordinate supervisors and staff.
• Ability to supervise the work of supervisory, professional, and clerical staff.
• Ability to prepare clear, accurate reports.
• Ability to use tact and empathy in working with people of diverse backgrounds.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Ability to communicate articulately for court testimony.
• Ability to use computerized caseload data in planning and coordination of work.
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Ability to effectively manage a satellite office or major unit within a county office.
• Required to possess and maintain a valid drivers’ license, independent reliable automobile, and appropriate automobile insurance coverage always.   
• The Indiana Department of Child Services is a drug free workplace.  Candidates are subject to pre-employment and random drug/alcohol testing.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: