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Family Case Manager Supervisor

Date Posted:  Sep 10, 2019
Requisition ID:  18861

Indianapolis, IN, US, 46216

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Department of Child Services:

DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 

Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement


Hire Salary:

This position typically hires at the minimum salary of $46,124 for external candidates.

About the Job:

The FCM Supervisor works in a County Office of the Department of Child Services (DCS) and is responsible for the direction and supervision of a unit that provides protective services to children and families. The unit provides social services to maintain children in their families in a safe and positive manner, or to remove children from their family to place them in protective environments working through the court system. This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.

Your Role as a Supervisor:

The essential functions of this role are as follows:

  • Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful and adhere to the vision, mission and core values of the Department
  • Prioritizes work within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received and staff is not available to respond to all calls
  • Assigns work to unit staff. Sets standards for work based on federal, state and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2’s
  • Reassigns work to maintain equitable work distribution and to cover vacant caseloads
  • Ensures effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports, and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise
  • Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.  Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
  • Provides clinical supervision to Family Case Managers
  • Establishes and/or communicates and interprets policy and objectives to staff
  • Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff
  • Identifies management and organizational problems and provides training and development opportunities to resolve the problems
  • Reviews and measures staff and unit performance
  • Identifies employee training needs and prepares employee training plans
  • Conducts performance appraisals and maintains a fact file for all assigned employees
  • Interviews applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director
  • Review and/or authorize leave requests for Family Case Managers and other staff under their supervision
  • Review, monitor, and approve timesheets and/or authorize overtime
  • Identifies behaviors and/or performance contrary to the vision, mission and core values of the Department.  Recommends, assists and documents the need for corrective disciplinary action
  • Assists the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term
  • Ensures that Family Case Managers and other staff are following the Practice Model, and other policies, regulations and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Your Role as a Case Manager
  • Reviews actions taken by the Family Case Managers during home visits resulting from allegations of abuse or neglect for soundness of judgement and to ensure that appropriate steps were taken to protect involved children;
  • Reviews case files to ensure that documentation is sufficient to meet Practice Model and court standards if subpoenaed. Reviews documents that are written specifically for the court such as recommendations to make a child a CHINS (Child in Need of Services), informal adjustment plans, family progress reports, reunification plans, and terminations of parental rights. The formats must meet court standards and the content must substantiate the recommendation of the department. The supervisor utilizes the assistance of the county attorney for this area but is held accountable for their review and approval of actions taken by the Family Case Managers that lead to the recommendations. Also reviews recommendations regarding licensure of foster care homes and adoptive home studies as well as other reports;
  • Ensures that Family Case Managers and other staff are following the Practice Model, and other policies, regulations and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner;
  • Review selected assessments or ongoing cases using the RPS tool located in the Management Gateway for Indiana’s Kids (MaGIK). Complete field observations for the selected assessment or ongoing case by accompanying the FCM during his or her assessment, home visit, and/or Child and Family (CFT) Meeting. Provide feedback to the FCM regarding the observations and identify areas of strength and opportunity to achieve better outcomes for the child and family;
  • Conducts staff and community child protection team meetings;
  • Oversees the assessment of a family’s progress and capability to be reunited with their children;
  • Maintains positive relationships with foster parents and foster parent organizations;
  • Communicates closely and effectively with the local court holding juvenile jurisdiction.  Sets goals and objectives for a child welfare management unit to ensure the safety, wellbeing and permanency of children in a timely and efficient manner;
  • Prepares for and testifies in court or may assist staff in preparation and testimony for hearings;
  • Exercising considerable judgment, assists staff on call with difficult, emergency, life threatening, or other serious situations;
  • May participate in on call in a supervisory capacity. May be responsible for on call rotation with the Family Case Managers 2’s. May accompany staff on home visits where crisis situations exist (although these are difficult to predict) and may conduct home visits when staff is not available to respond to a call;
  • Establishes effective working relationships with supervisory staff of community social services agencies to facilitate services;
  • May perform public relations functions as directed by a supervisor, by addressing groups or individuals about the purpose, goals and methods of programs;
  • May represent the department in administrative appeals and hearings as a result of a complaint by people receiving services or by staff;
  • Performs related duties as assigned.
What You'll Need to Succeed:
  • Bachelor’s degree from an accredited college/university required. Degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field preferred. One (1) year of experience in the provision of social services to children and/or families. One (1) year of the experience in a leadership, managerial, or supervisory capacity is preferred or accredited graduate training in Social Work.
  • Advanced knowledge of principles and practices of social work, casework, sociology, and group and individual counseling, including new methods and theories of treatment;
  • Thorough knowledge of state and or federal laws, regulations, guidelines , policies and standards affecting child protection services, foster care, family preservation and adoption;
  • Thorough knowledge of the operation of the local court system and law enforcement agencies;
  • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff;
  • Working knowledge of the state budget process;
  • Ability to exercise sound judgment while managing crises situations including those involving confronting, aggressive adults being investigated for child abuse or neglect;
  • Ability to prioritize and manage workflow;
  • Ability to supervise the work of professional and clerical staff;
  • Ability to prepare clear, accurate reports;
  • Ability to use tact and empathy in working with people of diverse backgrounds;
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services;
  • Ability to communicate articulately for court testimony;
  • Ability to use computerized caseload data in planning and coordination of work;
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner;
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.   
  • The Indiana Department of Child Services is a drug free work place.  Candidates are subject to pre-employment and random drug/alcohol testing.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis