Facility Technical Support Supervisor
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About Indiana Department of Correction (DOC):
We promote public safety by providing meaningful, effective opportunities for successful re-entry. As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism.
Role Overview:
The Facility Technical Support Supervisor is responsible for leading field-based technical operations, ensuring reliable network infrastructure, hardware functionality, and secure system performance across multiple locations. This role combines hands-on technical expertise with team leadership, operational planning, and vendor coordination to maintain high system availability and compliance with organizational standards.
Salary Statement:
The salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
Team Leadership & Supervision
- Supervise, schedule, and mentor field technical support staff.
- Assign daily tasks and oversee performance to ensure timely issue resolution.
- Provide ongoing technical training and professional development.
- Establish service standards and ensure adherence to operational procedures.
Network & Infrastructure Management
- Plan, install, configure, maintain, and repair LAN/WAN infrastructure.
- Support routers, switches, servers, workstations, structured cabling, and peripherals.
- Oversee system upgrades, patching, and infrastructure lifecycle management.
- Ensure network reliability, redundancy, and performance optimization.
Field Support & Technical Troubleshooting
- Diagnose and resolve complex network, software, surveillance camera, and hardware issues.
- Provide on-site support across multiple facilities to ensure operational continuity.
- Perform root cause analysis and implement preventative measures.
- Maintain accurate service documentation and incident records.
Security & Compliance
- Implement and monitor network security controls, user access permissions, and system hardening.
- Manage data backup and recovery processes.
- Ensure compliance with organizational IT policies, security standards, and regulatory requirements.
- Participate in risk assessments and remediation planning.
Inventory & Vendor Management
- Manage IT asset lifecycle, including procurement, tracking, and disposal.
- Maintain accurate inventory records of hardware and software assets.
- Coordinate with vendors for equipment purchasing, warranty claims, and third-party support services.
- Evaluate vendor performance and recommend improvements where necessary.
Strategic Planning & Reporting
- Develop infrastructure upgrade plans and capacity forecasts.
- Recommend technology improvements aligned with organizational goals.
- Prepare technical reports, performance metrics, and operational updates for leadership.
- Contribute to budgeting and resource planning initiatives.
Technical Expertise
- Strong knowledge of LAN/WAN architecture, TCP/IP networking, and structured cabling standards.
- Proficiency in Windows-based environments and endpoint management.
- Experience with routers, switches, firewalls, servers, and surveillance systems.
- Understanding of cybersecurity principles and backup strategies.
Professional Competencies
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting abilities.
- Highly organized with effective time-management skills.
- Ability to work independently in field environments while maintaining coordination with centralized IT leadership.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Minimum of 2 years of experience in technical support, networking, or field services.
- Prior supervisory or team lead experience preferred.
- Valid driver’s license with the ability to travel between facilities as required.
- Ability to lift and install hardware equipment when necessary.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
