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External Affairs Specialist

Date Posted:  Jun 3, 2022
Requisition ID:  363701

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


About the Indiana Office of Utility Consumer Counselor (OUCC):
The OUCC’s mission is to represent all Indiana consumers to ensure quality, reliable utility services at the most reasonable prices possible through dedicated advocacy, consumer education and creative problem solving. For more information about the OUCC, visit the website at, on Twitter at, or on Facebook at


The salary for this is commensurate with education and/or experience


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

The selected candidate will be expected lead public education and communications efforts regarding utility regulatory cases and consumer education. They will answer consumer inquiries and will develop publications, social media posts, and website content to help educate Hoosier consumers. The selected candidate will work as a liaison with other agency divisions and case teams that include attorneys, financial analysts, accountants, engineers, and other specialists. Candidate will also attend public field hearings and may be asked to speak publicly to explain the regulatory process. This position will require an individual skilled in written communications and proofreading. The selected candidate will also be expected to assemble graphics for social media, handouts and other mediums. Training opportunities for Adobe InDesign, Illustrator, & Photoshop will be provided. The candidate must be able to meet deadlines while managing multiple tasks with limited to moderate supervision. Candidate will report directly to the External Affairs Director.

A Day in the Life:

  • Serves as the agency's coordinator of consumer outreach, including the establishment of partnerships with external organizations throughout Indiana. This includes attending events on behalf of the OUCC and offering public remarks as needed.
  • Assist in assembling written consumer education materials such as publications, website content, & social media.
  • Serve as the primary agency contact for consumer inquiries via telephone and email.
  • Manage consumer comments in pending cases, including intake, external responses, and internal coordination.
  • Advise the External Affairs Director on social media, website, and other external communications.  Develop social media and other external communications content as needed.
  • Interact with all agency employees to varying degrees, and work with employees in other governmental agencies, government officials, and the general public.
  • Perform additional duties as assigned.

What You'll Need for Success:

  • A bachelor’s degree is required. A degree in communications, journalism, marketing, political science, business or public administration, or related field is preferred.
  • Strong written and oral communications skills are crucial to this position. Experience writing in AP style is preferred but not required.
  • Must be able to interpret policy and procedures, and maintain strong interpersonal relationships internally and externally.
  • Strong organizational skills and the ability to manage multiple projects and meet deadlines areessential for sucess.
  • Experince in customer service, social media, web design, journalism, or other related fields is preferred but not required.
  • Ability to work well independently as well as collaboratively.
  • Candidate must be competent in Microsoft Word, Outlook, Powerpoint, & Excel.
  • Proficency in Adobe Photoshop, Illustrator, and InDesign is helpful but not required.
  • Working knowledge of the utility industry and current issues is helpful but not required.



  • Assist with legislative session including bill tracking and committee monitoring.
  • Maintain agency brand materials including, but not limited to, creating employee email signatures for new employees.
  • Manage and interpret data for agency’s website, newsletter, & social media pages.
  • Serve as the secondary agency contact for media and governmental inquiries.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave; 
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program; 
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis