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Division Manager

Date Posted:  Sep 11, 2019
Requisition ID:  19303

Indianapolis, IN, US, 46216

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Department of Child Services:

DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 

Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement

About the Job:

The Division Manager works in a County Office of the Department of Child Services (DCS) and serves as a second line supervisor responsible for direction, guidance, leadership and support of subordinate supervisors and staff.  This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.

What You'll Do:

The essential functions of this role are as follows:

  • Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful and adhere to the vision, mission and core values of the Department
  • Prioritizes work of subordinate supervisors and staff within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received and staff is not available to respond to all calls
  • Supervises and assigns work to subordinate supervisors. Sets standards for work based on federal, state and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2’s
  • Reassigns work to maintain equitable work distribution and to cover vacant caseloads
  • Ensures effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports, and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise
  • Ensures effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.  Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
  • Establishes and/or communicates and interprets policy and objectives to staff
  • Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff
  • Identifies management and organizational problems and provides training and development opportunities to resolve the problems
  • Reviews and measures staff and unit performance
  • Identifies employee training needs and prepares employee training plans
  • Conducts performance appraisals and maintains a fact file for all assigned employees
  • Interviews applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director
  • Review and/or authorize leave requests for Family Case Managers and other staff under their supervision
  • Identifies behaviors and/or performance contrary to the vision, mission and core values of the Department.  Recommends, assists and documents the need for corrective disciplinary action
  • Assists the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term
  • Ensures that Family Case Managers and other staff are following the Practice Model, and other policies, regulations and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need to Succeed:
  • Bachelor’s degree from an accredited college/university in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field. Two (2) years’ experience in the provision of social services to children and/or families. Two (2) years’ of experience in a leadership, managerial, or supervisory capacity is preferred or accredited graduate training in Social Work.
  • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment;
  • Thorough knowledge of state and/or federal laws, regulations, guidelines and standards affecting child protection services, foster care, family preservation and adoption;
  • Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program;
  • Thorough knowledge of the operation of the local court system and law enforcement agencies;
  • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff;
  • Specialized knowledge of the state budget process;
  • Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect;
  • Ability to prioritize and manage workflow of subordinate supervisors and staff;
  • Ability to supervise the work of supervisory, professional and clerical staff;
  • Ability to prepare clear, accurate reports;
  • Ability to use tact and empathy in working with people of diverse backgrounds;
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services;
  • Ability to communicate articulately for court testimony;
  • Ability to use computerized caseload data in planning and coordination of work;
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner;
  • Ability to effectively manage a satellite office or major unit within a county office.
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.   
  • The Indiana Department of Child Services is a drug free workplace.  Candidates are subject to pre-employment and random drug/alcohol testing.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis