Dispute Resolution Program Coordinator
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Education (DOE):
The Indiana Department of Education provides innovative support to Indiana schools, teachers, students, and parents. We proactively work with educators, policymakers, business leaders, and community-based organizations to build student success. Our strategic priorities include:
- Delivering quality, purposeful educational opportunities for each student
- Elevating and supporting Indiana’s educators
- Increasing partnerships and delivering aligned, effective, and efficient support
Role Overview:
The Dispute Resolution Team (DRT), Office of Legal Affairs (OLA), is responsible for ensuring that the Indiana Department of Education (department) provides parents, schools, and interested entities with the full range of special education dispute resolution required by the Individuals with Disabilities Education Act (IDEA). The Dispute Resolution Program Coordinator is responsible for:
- Receiving all complaints and mediation requests
- Reviewing all such documents to ensure they meet the requirements for filing
- Assigning complaint investigators and mediators as appropriate; collecting and managing all complaint, mediation, and due process data required for federal monitoring purposes and ensuring compliance with federal and state monitoring requirements
- Maintaining all complaint, mediation, and due process hearing records in accordance with IDEA requirements and state record retention schedules
- Developing, reviewing, and recommending revisions to policies and procedures for ensuring the dispute resolution processes monitoring complaint, mediation, and due process hearing timelines
- Preparing statistical reports for federal compliance indicators
Salary Statement:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
- Research and compile information on specific aspects of the program such as procedures, needs and policies.
- Answer customer questions about program policies and procedures.
- Establish, organize, and maintain current and historical files related to the program.
- Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
- Maintain, monitor, and order program assets.
- Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
- Schedule, prepare, and disseminate all program related training materials.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Specialized knowledge of program area including pertinent rules and regulations.
- Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
- Ability to research, analyze, and compile specific topics related to program area.
- Ability to communicate effectively.
- Ability to operate effectively in a group decision-making process.
- Tact in dealing with other agency personnel and the public.
- Specialized knowledge of accounting and budgeting.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
