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Dir. WIOA Title III Services

Date Posted:  Apr 7, 2021
Requisition ID:  198701

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Workforce Development (DWD): 

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. 



Salary for this role may be commensurate with education and/or experience.

About the Job:

As the Director of WIOA Title III, you will be responsible for assisting in creating and implementing processes and procedures to build an enhanced/flexible strategy for Workforce Innovation and Opportunity Act (WIOA) Title III services. You will also analyze the influx of new programming, initiatives, and requirements of programs to lessen disruption to the Workforce system. As part of the Workforce Strategy and Design team’s Workforce Programs and Services unit, you will drive meaningful outcomes through projects to support innovation, alignment of metrics, accountability, and engagement with internal and external partners to ensure effectiveness of programs and service alignment. You will participate in agency strategic planning, work across all agency divisions and with external stakeholders, and provide leadership and coordination for improving workforce programs and services in support of the agency’s mission to address current and future education and employment needs of both individuals and employers in order to strengthen Indiana’s economy. 

A Day in the Life:

The essential functions of this role are as follows: 

  • Serve as a subject matter expert for and leads development and implementation of service strategyand design, including seamless integration of programs and services into the overall workforcesystem delivery model for more than $18M in federal and state grant programs such as the WIOA Title III programs focused on re-employment services and employment self-services.
  • Collaborate with agency leadership, policy and monitoring teams and other internal stakeholders, core partners, and external stakeholders to ensure program alignment with relevant state and federal statutes, regulations and policies, and Department of Labor and state performance standards, specifically those pertaining to WIOA Title III programs.
  • In collaboration with the Director of Performance and Quality, develop and implements a performance management and improvement process that leads to a positive and measurable impact on the workforce system.
  • Research, design, recommend, and/or facilitate strategies to increase the capacity of the agency and its core partners to evaluate and improve the effectiveness of practices, partnerships, programs, services, use of resources, to achieve common performance goals.
  • Lead and coordinate state and regional performance and quality initiatives to ensure program alignment, optimal use of resources and continued performance improvement. 
  • Provide analysis and review of DOL performance standards to ensure compliance is maintained and processes are in place to ensure there is limited to no duplication of services, reporting, and use of resources.
  • Provide solutions based on data and analysis with a hands-on understanding of the requirements, goals, and overall direction of the department/section/division's bigger picture.
  • Utilize queries and other collected data sources and presents findings/recommendations for quality assurance and continuous improvement strategies for WIOA Title III programs.
  • Review existing performance reports and metrics, both statewide and regional, to identify and understand current strengths and opportunities for improvement.
  • Strategize with internal stakeholders and partners to increase visibility of WIOA programs and services for individuals and employers, including identification of measurable goals to be reviewed on a regular basis and technical assistance needs.
  • Engage and convene stakeholders as necessary to build on successes, share best practices, and/or refine or redirect strategies to accomplish performance standards.
  • Contribute to the design of the information technology infrastructure required to support a statewide performance and quality improvement system.
  • Participate in a national network of workforce program professionals—staying informed of best practices in workforce program innovations in performance and quality improvement and suggesting areas for potential implementation.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

What You'll Need for Success:

  • Three (3) to five (5) years of experience, post-secondary credentials or education, or a combination demonstrating the skills and competencies necessary to effectively perform essential duties.
  • Three (3) years of management experience in workforce development, public sector administration, human resources, performance accountability and improvement, or role with similar focus preferred.
  • Knowledge of or ability to become familiar with complex federal and state workforce development legislation, policies, and regulations pertaining to a demand driven workforce development system.
  • Strong verbal, written, analytical, interpersonal, group process, facilitation, and communication skills.
  • Ability to collect, analyze, and synthesize information and data, problem-solve, and draw conclusions/make decisions to improve overall efficiencies and effectiveness.
  • Ability to establish and maintain productive working relationships with diverse individuals and groups, including public and private partners, regional workforce board points of contact, industry associations, and others, as needed to accomplish the work.
  • Working knowledge of department charge and programs as well as state agency structures.
  • Ability to be creative and work independently and/or as a part of a team in developing alternatives to meet agency needs.
  • Ability to communicate complex theories and principles to a broad spectrum of stakeholders, both verbally and in writing with professionalism, courtesy, and accuracy.
  • Attention to detail coupled with ability to understand macro-level concepts and integrate ideas from diverse perspectives.
  • Strong organizational, oral, and written communication, and interpersonal skills.
  • Proactive nature: able to anticipate conflicts before they arise.
  • Ability to work well independently as well as collaboratively.
  • Ability to manage multiple complex projects and meet deadlines.
  • Ability to analyze and ensure compliance with relevant state and federal statutes, regulations, and policies.
  • Maintain confidentiality in discussing sensitive organizational matters and issues.
  • Willingness to adjust to change as the agencies may have needs arise that will require flexibility.
  • Ensure progress and satisfaction of all required tasks. 

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis