Deputy IT Director
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, and reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Role Overview:
The Indiana Office of Technology (IOT) is seeking a seasoned information technology professional to lead its Tier 3 Support Team. The Deputy/Assistant IT Director for Tier 3 Support manages fifteen employees who provide advanced technical support for over 36,000 devices within all state agencies managed by IOT. The team ensures that software is deployed and installed correctly across the enterprise; provides Windows update application every month; manages group policy settings; updates workstation images; supports printing operations; creates and manages cloud computers; and responds promptly to tickets and projects. This position provides senior guidance to the Deputy Chief IT Operating Officer (IT Director) responsible for enterprise End User Services.
Salary:
This position traditionally starts at an annual salary of $93,002 but may be commensurate with education and job experience.
A Day in the Life:
Responsibilities include:
- Assist the IT Director in developing the current and long-range direction of technology in accordance with the direction of the agency.
- Assist the IT Director in setting policies and procedures, technical standards and methods, and priorities for information systems activities.
- Assume director’s responsibilities in their absence.
- Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures.
- Analyze new technologies and make recommendations.
- Assist the IOT executive team in the budgeting process
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Monitor time and dollar expenditures to ensure projects and budgets meet established targets
- Represent the agency’s information technology division at events and meetings
- Assist in the budgeting process with agency senior management for the information technology division.
- Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
- Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Expansive work experience in Information Technology and project management.
- Ability to bridge technology and business goals to provide productive solutions.
- Broad knowledge of all information technology disciplines and general business theory.
- Thorough knowledge of the organization and management of the state agency’s operations.
- Considerable knowledge of the organization and management of state government.
- Ability to negotiate complex and large-sum agreements with other agencies, divisions, and outside vendors.
- Effective communication skills.
- Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes a bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
