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Dep. Director Consumer Credit

Date Posted:  Oct 12, 2021
Requisition ID:  257701

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About The Department of Financial Institutions:

The Indiana Department of Financial Institutions (DFI) works to promote growth and prosperity of local Indiana communities through effective and common-sense regulation. 



Salary for this position may be commensurate with education and job experience

About the Job:

As the Deputy Director of Consumer Credit, you will oversee the supervision and regulation efforts of the Consumer Credit Division and ensures effective and efficient use of agency resources. You will participate in agency and division strategic planning, staff development and retention, staff supervision, and regulatory participation and review.

A Day in the Life:

The essential functions of this roles are as follows:


  • Provide effective management and leadership of division supervisory and examination staff.  Promote an environment of high-level performance expectations and successful staff development and retention
  • Oversee staff training, development, and evaluation by working with the supervisory personnel in the division
  • Ensure effective and efficient use of agency resources in the supervision and regulation of the various entities subject to the oversight of the Consumer Credit Division.
  • Responsible for the regulatory responsibility over pawnbrokers, money transmitters, check cashers, debt management companies, rental purchase companies, licensees and registrants under the Uniform Consumer Credit Code, licensees under the Indiana Small Loan Act, civil proceeding advance payment providers, first lien and subordinate lien non-depository mortgage lending companies and loan originators employed by such licensed mortgage lenders, as well as consumer loans made by state chartered depository institutions
  • Direct the work function of the division and ensures the examination of regulated entities are of adequate scope and meet Department quality expectations
  • Ensure agency resources are utilized in the most efficient manner given the number of available examiners, the tenure of those examiners, and current risks posed by the regulated entities 
  • Review applications for licenses which fall under the jurisdiction of the Consumer Credit Division. Makes final recommendations to the Director or Members concerning applications
  • Responsible for overseeing the Consumer Credit Division as it administers the UCCC, Rental Purchase Act, Debt Management Company Act, Pawnbroker Act, Money Transmitter Act, Checking Cashing Act, Small Loan Act, Civil Proceeding Advance Payments Act, First Lien Mortgage Lending Act, and the SAFE Rule.  Also oversees Federal Regulation Z (Truth in Lending Act), Regulation M (Consumer Leasing Act), and Regulation X (RESPA)
  • Must have comprehensive understanding of state and federal regulatory policies and procedures which govern all of these entities
  • Ensure the effective implementation of division initiatives, targeting increased efficiency and accountability
  • Will continually evaluate the division's business processes with the goal of eliminating unnecessary processes and procedures taking into account available technological efficiencies


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • Must have an undergraduate degree in Business or related field 
  • Must generally have working or proficient knowledge of specific Indiana consumer credit laws and federal rules and regulations relating to those entities supervised by the Consumer Credit Division
  • Working knowledge of one or more of the following is preferred: Truth in Lending Act; Mortgage Loan Origination regulations; TILA-RESPA Integrated Disclosure regulations; Mortgage Servicing regulations; federal consumer fair lending laws; Indiana’s Uniform Consumer Credit Code and/or another state’s consumer credit laws and regulation.
  • General experience in consumer compliance in a regulated consumer credit industry, management and/or supervision preferred
  • Must possess excellent written and verbal communication skills as well as a high degree of professionalism
  • Leadership ability is also required to ensure the maximum effort is put forth by the Consumer Credit staff and the most efficient and effective operational policies and procedures are implemented and enforced
  • Thorough knowledge of agency and/or organizational program(s) and business practices
  • Thorough knowledge of State programs and resources, public policy and program evaluation
  • Ability to develop and/or measure program outcomes
  • Ability to create and maintain strong working relationships with key public and private government and business leaders
  • Ability to identify problems, determine accuracy and relevance of information, and use sound judgment to generate and evaluate alternatives and to make recommendations
  • Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations
  • Outstanding interpersonal skills with the ability to build relationships, establish credibility, and influence leaders at all levels
  • Make sound, well-informed and objective decisions; perceives the impact and implications of decisions
  • Ability to identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and to make recommendations

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

What You'll Get in Return:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers premiums discount for the medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Parking
  • Free LinkedIn Learning

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.  Reasonable accommodations may be made to enable individuals with diabilities to interview and to perform the essential functions of this role.

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis