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Data Analyst

Date Posted:  Jan 7, 2022
Requisition ID:  299506

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer. 


Hire Salary:

The starting salary for this position is $50,648. 


About the Department of Child Services:

Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

Vision: Children will live in safe, healthy and supportive families and communities.

Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

  • Respect for all
  • Racial justice
  • Diversity and inclusion
  • A culture of safety
  • A commitment to continuous improvement

About the Job:

The Data and Analytics team provides analytics solutions tailored to address complex management and policy questions enabling improved outcomes for Hoosier families. We partner with agency leadership, field staff, and data governance officials to leverage data in innovative ways, facilitating data-driven decision making and data-informed policy making.
The Operation Analyst is key to this process, providing leadership and expertise within IN DCS. They develop extensive knowledge of a particular data domain (division of DCS) and can move between areas with ease to tackle problems and offer solutions. They are driven by asking “why”, yet develop a deep understanding of “how” the organization and its partners operate. Our team members see problems and create solutions that better the organization. They are contributors to the DCS data community and the agency overall.

This Operation Analyst position also plays a key role by creating engaging visualizations and Salesforce reports to succinctly display accurate, meaningful information that empowers internal DCS information users and outside partners to better serve their populations and the Hoosier community. This position will be our Salesforce reporting lead.  This position will also work in our federal reporting area – AFCARS, NCANDS, etc.  This position reports to the Director of Data and Analytics.

A Day in the Life:

  • Responsible for supporting a portfolio of data domains to identify and implement continuous ideas for visualizing data for self-service analytics
  • Own/lead data and analytics projects 
  •  Support other Data Analysis team members on meeting goals and delivering results on statewide data initiatives
  • Foster a positive feedback culture and utilize feedback to offer guidance and support to team members
  • Participate in community data events and share knowledge / experience with others in the field
  • Monitor and manage agency success metrics and create enhancement plans as needed, outlining targeted strategies on how to increase agency performance and support DCS executive set metrics to deliver great government service
  • Proactively identify agency challenges and work cross-functionally to diagnose, recommend, and implement solutions
  • Coordinate with key business stakeholders to understand their analytical and operational challenges
  • Determine the structure, content, and quality of the data through examination of source systems and data samples
  • Collaborate with other BI professionals and data engineers around data/table structures to optimize dashboards and other self-service needs 
  • Prioritize requirements and create prototypes for end users, (examples of end users are peer groups, field staff, data governance officers, or executive DCS leadership) 
  • Work closely with end users to gather requirements and translate them into effective/meaningful visual reporting tools 
  • Design, develop, edit Salesforce reports 
  • Design, develop, and format polished data visualizations (reports and dashboards) to support generated user stories  
  • Present data in a fashion that is easy to understand with proper documentation and user testing for successful adoption 
  • Publish workbooks to appropriate QA, production, and public servers 
  • Provide end user education for interpretation of business data 
  • Provide maintenance and support for production products 
  • Look for opportunities to improve current processes or find efficiencies by applying industry best practices as a BI professional 
  • Maintain a high degree of customer satisfaction through the implementation, investigation, analysis, training, and relationship building efforts
  • Remain up to date with all federal reporting changes
  • Ensure all federal reporting is submitted timely and accurately working with field partners in correcting any errors

What We're Looking For:

  • Bachelor’s Degree
  • Experience working with one or more BI platforms (ex: Power BI or Tableau) 
  • Experience with Salesforce Reporting
  • Experience with Tableau CRM

What You'll Need for Success:

•    Independent thinking and an aptitude for problem solving
•    Aptitude for rapid and broad learning
•    Ability to analyze complex problems
•    Ability to analyze, process and visualize data to improve agency operations (programs, measures, admin)
•    Ability to tactfully deal with wide variety of stakeholders to resolve problems
•    Exceptional written/oral communication and presentation/interpersonal skills 
•    Exceptional team player
•    Ability to interact with all levels of state government
•    Visual and artistic creative skills
•    Experience working in Salesforce reporting
•    Experience working with one or more BI platforms (ex: Power BI or Tableau) 
•    Resourceful self-starter and highly motivated team player
•    Basic understanding of SQL
•    Experience with data validation and data integrity
•    Able to perform well in a fast-paced environment with high levels of weekly task variation
•    Bachelor’s Degree

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis