Share this Job

Current Employee? Click here to apply.

Customer Service Representative

Date Posted:  Jul 12, 2022
Requisition ID:  380163

Indianapolis, IN, US, 46204


Work for Indiana

 Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Revenue:
 The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named an IndyStar Top WORK Places three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.



The salary for this position typically starts at $15.00/hour.

A Day in the Life:

  •   Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements 
  •   Provides Best in Class Customer Service to Taxpaying customers by phone in a fast-paced call center environment
  •   Applies knowledge acquired in training and utilizes resources to analyze and problem solve 
  •   Responds to a variety of Tax types of inquiries 
  •   Accesses data utilizing basic computer skills 
  •   Communicates professionally using correct grammar, spelling & punctuation
  •   Complies with all ethical and confidentiality requirements

What You'll Need for Success:

  • High School Diploma/GED
  • High-energy – Optimism  – Teamwork –Collaboration
  • Someone who provides open, honest, and positive communication
  • A Continuous learning and improvement – let’s get better every day … together approach
  • A team member who speaks up if you don’t understand or need more information
  • Ability to provide non-technical and technical customer service in person, in writing, or by telephone
  • Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation
  • Apply and understand ethics and confidentiality laws
  • Discuss and settle tax matters tactfully and responsively with taxpayers
  • Analyze and problem solve using various resources

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis