Customer Service Agent - Ticket Counter

Date Posted: Jun 1, 2026

Requisition ID: 478511

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Museum and Historic Sites:

The Indiana State Museum and Historic Sites (ISMHS) is a museum system with 12 locations across the state, including the Indiana State Museum in downtown Indianapolis and 11 historic sites across the state. The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret, and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art, and science.

Role Overview:

The role serves as a Ticket Counter and Customer Service Agent in the Visitor Services Department at the Indiana State Museum. Responsibilities include supporting all areas of the department, such as reservations, ticketing, cash handling, gallery access, group arrivals, information services, call center operations, guest greeting, and other assigned visitor‑focused tasks.

Salary Statement:

This position traditionally starts at an hourly rate of $16.73 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

Sells tickets for admission to the Museum's exhibits and programs and processes memberships for the Museum.
Processes ticket requests for various departments and programs as appropriate.
Promotes and sells memberships to visitors of the museum through the ticket counter.
Answers questions concerning rates, schedules and information concerning coming attractions.
Ensures adherence to accounting procedures pertaining to cash management and sales documentation.
Responsible for cashing out assigned cash drawers, including verifying cash, check, credit card receipts, voids, vouchers, museum bucks to cashout receipts. Verifies that assigned cash drawers are returned to opening bank amounts.
Works with clients to process all requirements for their visit to the museum, Tea Room/food service, "school" lunchroom reservations, programs/tours and arrival needs.
Process reservations for other groups and individuals for museum exhibits and programs, and the L.S. Ayres Tea Room.
Serves in a reservationist capacity by maintaining multi-line phone and answering questions related to group reservations, directs calls to the appropriate employee or department and answers questions related to the Museum and the community.
Provides clerical assistance to Visitor Services including maintenance of files, verification and distribution of confirmation letters, setting up educational events and workshops in the computer and reviewing workshop and special program reservations.
Other duties as assigned.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

Knowledge and skills typically acquired through a high school degree plus related work experience. (A minimum of one-year previous work experience in a sales, call center, customer service or hospitality related position.)
General accounting principles and auditing procedures.
Proficient computer skills including Microsoft Office software and Galaxy software.
Knowledge of customer service standards.
Ability to operate various types of office equipment.
Ability to effectively communicate both orally and in writing using correct grammar, spelling and punctuation.
Must be able to work independently.
Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for part-time employees which includes:

Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs
12 company paid holidays, 14 on election years
75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Free Parking
Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.