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Crossmatch Specialist

Date Posted:  Sep 7, 2022
Requisition ID:  386061

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Workforce Development (DWD):

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.



This role is typically filled with a starting salary of $25,766 - $30,000.

About the Job:

The Program Specialist performs work within the unemployment insurance program. In this position, you will analyze and coordinate with applicants, employers, and agency staff to ensure wages are properly reported, the claim has been properly computed and established, and ensure accurate and timely benefit payments are issued as directed by the Department of Labor.

A Day in the Life:

The essential functions of this role are as follows: 

  • Receive, investigate, and reply to all correspondence from claimants and employees involving claims in local offices.
  • Make preliminary investigation regarding stolen or forged benefit warrants.
  • Coordinate operations of special unemployment insurance programs between administrative office and local offices.
  • Coordinate benefit payments between administrative office and local offices and expedite problems in claims computations and payments.
  • Investigate wage recomputation requests initiated by local office Claim Deputies to establish accurate benefit claims.
  • Research and compile information needed to initiate a wage audit for establishment of unemployment claims.
  • Make initial determination regarding eligibility on unemployment claim vouchers that indicate claimant has received some type of earnings.
  • Research reimbursable employer accounts to reconcile outstanding balance against billing.
  • Require the verifying of credits and debits against accounts to advise employers.
  • Research and reconcile billings with other states.


The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Specialized knowledge of the unemployment insurance programs.
  • Knowledge of the rules and regulations pertaining to the assigned program area and its effects upon other agency operations.
  • Knowledge of rules, regulations, laws and overall agency policies.
  • Ability to interpret and apply technical manuals, memos, and written guidelines regarding the unemployment compensation laws of fifty states.
  • Ability to communicate effectively. 
  • Ability to operate effectively in a group decision-making process.
  • Tact in dealing with other agency personnel and the public.
  • Thorough knowledge of claims procedures at the local office level.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis