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Contract Monitor

Date Posted:  Jan 19, 2023
Requisition ID:  418765

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Correction (DOC):
We promote public safety by providing meaningful, effective opportunities for successful re-entry.  As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity and professionalism.

The salary for this position traditionally starts at $59,800.00 per year but may be commensurate with education and/or experience.

About the Job:

The purpose of the health services division contract monitor is to evaluate the vendor’s adherence to performance measures established by the contract and to act as a liaison between each facility's Wardens and the vendor’s staff.  The Department’s 24 Correctional facilities and 10 parole districts statewide are included.  The facilities will be split into four (4) regions which will be assigned to the Medical Service Contract Monitors.  Areas of responsibility include but are not limited to primary care, behavioral health including substance abuse, dental, pharmaceutical, and specialty services. The contract monitor conducts scheduled and ad hoc audits at assigned facilities and completes other duties including but not limited to health services critical incident reviews, investigation of grievances, and inspection of designated areas. The contract monitor also participates in each facility’s medical administrative committee meetings, conducts the health services review of each facility’s annual (ACA) program audit, and participates in the statewide quality assurance activities and the monthly administrative meeting with the vendor.  Each CM will be cross-trained and prepared to monitor all medical services at their assigned facilities.

A Day in the Life:

  • ​Assist the Executive Directors of Health Services in the ongoing management of physical health, behavioral health care, and transitional health care services to offenders in the assigned region including but not limited to reviewing and responding to offender inquiries and participating in sentinel events and critical incidents reviews.
  • This position will support the  Executive Directors with the overall development and revision of monitoring activities and will assist the Director when addressing areas of concern with the contracted vendor.  Will assist with the gathering of information for requests from internal and external sources.
  • Assist EDs in establishing and implementing departmental policies and procedures as they relate to physical health, behavioral health, and transitional health care services.  Assist with relaying the information to facilities, other contract monitors, and the vendor to ensure implementation at the facility level in a timely fashion.
  • Collaborates and coordinates with the Director of Health Services, Director of Mental/Behavioral Health Services, Classifications, Re-entry, Internal affairs, and other IDOC Divisions to identify and address problems and ensure proper allocation of resources.
  • Must preserve the confidentiality of records and contract monitoring screens.  Must be able to use discretion in dealing with facility staff, peers, and vendor’s employees and must maintain the confidentiality of information and materials.
  • Conducts scheduled and ad hoc audits at assigned facilities and completes performance monitoring activities including but not limited to chart reviews, an inspection of designated areas review of designated documents, records information accurately, and submits completed audit tools and other reports within the time frames established by the Director of Health Services.
  • Proactively identifies problems with vendors’ performance, reports findings to the Directors of Health Services and Mental/Behavioral Health Services as well as the facility administrative staff and monitors the vendor’s corrective actions.
  • Serve as a liaison between the Central Office Health Services staff, facility operations staff, and facility health and behavioral health care staff by providing feedback on problem areas, the progress of corrective action, providing information on program or procedure changes that affect the facility and, when necessary, collaborating with facility IDOC and health services staff to ensure offender access to care.
  • Participate in meetings including facility MAC meetings, multidisciplinary team meetings, and other administrative meetings as directed by the EDs, preparing reports and presentations if necessary.
  • Assists peers with contract monitoring duties as necessary during scheduled and unplanned leaves of absence and when directed
  • Assists Executive Directors in the medical division with identifying site successes.  
  • Monitor daily ops reports and review complex medical cases and report concerns to EDs to assist in identifying the need for SE or SSA.
  • Review vacancy reports with site leadership.  
  • Will be the first line of communication between contracted medical vendors and EDs. 
  • Must be able to work independently, and establish priorities and work sequences to meet deadlines.

What You'll Need for Success:

•    Thorough knowledge of the Department's policies/procedures and executive directive
•    Thorough knowledge of correctional best practices including the need to identify and target medical, mental health, and substance abuse needs and risks
•    Thorough knowledge of the principles of management and supervision
•    Thorough knowledge of sound correctional programs and security procedures
•    Thorough knowledge of applicable laws/rules/regulations and standards (i.e. ACA and NCCHC)
•    Thorough knowledge of correctional medical and mental health systems including intake processes and assessment tools
•    Considerable knowledge of the principles and practices of correctional medical and mental health standards
•    Ability to plan and implement program initiatives and performance measures
•    Above average ability to forecast, identify and resolve problems
•    Above average knowledge of the principles of strategic performance measurements and short/long-term planning
•    Above average knowledge of crisis intervention principles and techniques
•    Above average ability to recognize, analyze and formulate solutions to problems
•    Working knowledge of all relevant software and computer programs
•    Above average ability to manage and organize detailed, complex concepts
•    Above average ability to make timely, effective decisions independently
•    Above average ability to communicate effectively both orally and in writing; skilled in communicating expectations, decisions, and feedback
•    Above average ability to work in collaboration with others
•    Ability to abide by the Department's Standard of Conduct and all behavioral expectations
•    Ability to stay abreast of new developments, trends, and research (familiar with Best Practices and Evidence-Based programs)
•    Ability to travel and perform duties within a facility involving secured environments 
•    Ability to monitor contract compliance
•    Ability to work in a culturally diverse environment 
•    Ability to perform public speaking assignments
•    Possesses above-average interpersonal skills
•    Possesses demonstrated skill in planning, management, and supervision
•    Possesses demonstrated skill to exercise initiative and judgment 
•    Possesses critical thinking skills 
•    Possesses positive role model traits


Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis