Constituent Services Associate
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Secretary of State:
The Secretary of State focuses on unqualified integrity and accuracy in our elections, consistent and principled regulatory methods, ceaseless protection of Hoosier investors, and the most efficient use of taxpayer resources. The Secretary of State is one of five constitutional offices originally designated in Indiana's State Constitution of 1816. Currently, we charter new businesses, regulate the securities industry, oversee state elections, commission notaries public, register trademarks, and license vehicle dealerships.
Role Overview:
The Constituent Services Associate answers constituent emails, maintains email templates for office use, and receives and processes business services filings sent to the office. You will be a subject matter expert in filing requirements, filing procedures, and state forms related to all Business Services filings. You will also train new coworkers and support other departments when needed.
You must provide consistent and accurate information, maintain a professional presence, and discern when to advance a matter to senior management.
Salary:
This position traditionally starts at an annual salary of $48,000 - $55,000, but may be commensurate with education and job experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
- Ensure constituent emails are responded to accurately within the predetermined deadline.
- Assist with Knowledge Article Management (creation, review, and approval of email templates).
- Assist with maintaining web content.
- Assist with creating manuals with step-by-step instructions for constituents or staff.
- Assist with research and implementation of system upgrades.
- Prepare PowerPoint presentations and Excel spreadsheets.
- Processes Tier III escalations involving higher-level concerns.
- Communicate with partner agencies for customer resolution.
- Report and troubleshoot technical issues.
- Attend various meetings in person and virtually.
- Create and process work orders.
- Serve as a Front Desk Clerk, answering constituent inquiries and providing transaction assistance.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
- Bachelor's degree preferred.
- Bilingual preferred.
- Ability to follow, improve, and document processes.
- Strong communication and organization skills.
- Strong writing skills.
- Ability to communicate by email and phone.
- Willingness to learn custom computer applications.
- Computer skills (Outlook, Word, Excel, etc.).
- Problem-solving skills.
- Detail Oriented.
- Self-motivated.
- Friendly, helpful, and professional, and excited to be on our team.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes a bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
