A Day in the Life:

The essential functions of this role are as follows:

• Supports all divisions by managing the development and dissemination of human resources communications and other pertinent information to all internal and external staff;
• Develops, recommends, and implements communications strategies that effectively communicate agency’s initiatives, strategies and goals throughout the department and statewide;
• Develops and implements programs and processes that enable the agency to more effectively communicate agency messaging;
• Develops a system that ensures consistent collection and distribution of polices, programs, directories, forms, and reports;
• Develops recommendations for communications material;
• Writes, edits, and proofreads all departmental communications prior to distribution or oversees such activities;
• Directs and manages the publication of all department communications materials, including, but not limited to internet, intranet, and all employee communications;
• Drives the development and execution of agency’s internal communication plan to improve employee understanding of our goals, priorities and results;
• Counsels’ management on the public/agency relations implications of policies and procedures being formulated and recommends specific actions towards gaining favorable reactions from their audience;
• Responds to external complaints, inquiries and requests for information including Governor’s correspondence;
• Partners with functional leadership in developing key messages and coordinating with external communications;
• Coordinates, integrates, and promotes internal communications best practices;
• Works with information technology to enhance effectiveness of agency’s internet and intranet web sites.
• Some essential functions of this position may be performed onsite at the agency’s worksite or other assigned worksites while some essential functions of this position may be eligible for work from home authorization in accordance with policy. Remote work authorization is not automatic and is dependent upon operational needs and agency approval.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either 

• a Master’s Degree and 3+ years of experience, or 
• a Bachelor’s Degree and 5+ years of experience, or 
• an Associate’s Degree and 7+ years of experience, or 
• at least 9+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.

Related certifications and coursework may be considered for education or experience.

• Extensive knowledge of journalism, communications, marketing, web applications or public relations;
• Familiarity with desktop publishing;
• Advanced knowledge of web development;
• Strong writing, editing, and proof-reading skills;
• Thorough knowledge of agency’s policies and procedures;
• Strong presentation skills;
• Extensive knowledge of agency functions, and the ability to incorporate and administer communications programs adhering to missions and goals of the agency;
• Outstanding interpersonal skills, able to build relationships, establish credibility, and influence leaders at all levels;
• Strong organizational skills, meticulous, and effective at public speaking and moderating large groups;
• Recognizes or uses correct grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience;
• Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions;
• Ability to identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and to make recommendations;
• Ability to work with customers to assess needs, provide assistance, resolve problems, and satisfy expectations;
• Ability to plan, distribute, coordinate, and monitor work assignments, evaluate work performance, provide feedback on performance, ensure staff are appropriately selected, utilized, and developed;
• Ability to develop and implement new policies and procedures and discern any far-reaching implications.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: