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Collaborative Care Case Manager Supervisor

Date Posted:  Aug 13, 2019
Requisition ID:  15421

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Department of Child Services:

DCS protects children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers child support, child protection, adoption and foster care throughout the State of Indiana. 

Mission:  The Indiana Department of Child Services engages with families and collaborates with state, local and community partners to protect children from abuse and neglect and to provide child support services.

Vision: Indiana children will live in safe, healthy and supportive families and communities.

Values: Respect, Prevention, Safety, Stability, Permanency, Responsibility, Accountability, Continuous Improvement


Hire Salary:

This position typically hires at the minimum salary of $46,124 for external candidates.


The Collaborative Care Case Manager Supervisor works in a County Office of the Department of Child Services (DCS) and is responsible for the direction and supervision of a unit that provides oversight of youth transitioning out of foster care. The unit provides case management and oversees services to ensure youth make a successful transition into adulthood. The Collaborative Care Case Manager reports to the Older Youth Initiatives Manager.

Essential Job Responsibilities:

The essential functions of this role are as follows:

  • Prioritizes work within the department and insures that deadlines are met. This includes assessment of the risk to the youth when emergency calls are received and staff is not available to respond to all calls.
  • Assigns work to unit staff. Sets standards for work based on federal, state and judicial system regulations, guidelines and research regarding older youth in foster care. Monitors the flow and quality of work performed. Schedules on call rotation of Collaborative Care Case Managers;
  • Reassigns work to avoid personality conflicts of worker and older youth, to ensure equitable work distribution and to cover vacant caseloads.
  • Reviews actions taken by the Collaborative Care Case Manager during contact with Older Youth to ensure Positive youth Development and appropriate engagement skills;
  • Assists the Older Youth Initiatives Manager in establishing long-term goals and objectives for the unit. Sets and implement goals and objectives within the department both long and short term. Conducts staff team meetings;
  • Communicates closely with the court system;
  • Reviews case files to insure that documentation is sufficient to meet court standards if subpoenaed. Reviews documents that are written specifically for the court. The formats must meet court standards and the content must substantiate the recommendation of the department.
  • Exercising considerable judgment, assists staff on call with difficult, emergency, life threatening, or other serious situations;
  • Prepares for and testifies in court or may assist staff in preparation and testimony for hearings;
  • Participates in on call rotation in a supervisory capacity. May accompany staff on face to face visits where crisis situations exist (although these are difficult to predict) and may do face to face visits when staff is not available
  • Insures that Collaborative Care Case Managers and other staff are following policies, regulations and operating procedures. Assures that contacts between staff and Older Youth receiving services as well as between staff and all other involved social service providers and the public are conducted in a professional and ethical manner
  • Maintains positive relationships with Host Home adults, contracted providers, and other individuals as identified as  a team member by the Older Youth
  • Oversees the Case progression as the Older Youth sets goals toward independence
  • Interviews applicants for vacant positions and makes promotional and hiring recommendations to the Appointing Authority. Authorizes leave requests
  • Documents need for, recommends and assists in carrying out disciplinary actions
  • Assists with the development of local policies, interpretation of state and federal policies and regulations, and implements those within the incumbent’s department
  • Trains Collaborative Care Staff and other staff on new programs and developments, as well as provides training to new staff on continued research and innovations pertaining to older youth
  • Establishes effective working relationships with supervisory staff of community social services agencies to facilitate services
  • May perform public relations functions by addressing groups or individuals about the purpose, goals and methods of programs
  • May represent the department in administrative appeals and hearings as a result of a complaints by people receiving services or by staff
  • Ability to lawfully drive at all hours and in all driving conditions

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Preferred Experience:
  • Bachelor’s degree from an accredited college/university is required with a degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field preferred. 
  • One (1) year of experience in the provision of social services to children and/or families.
  • One (1) year of the experience in a leadership, managerial, or supervisory capacity is preferred or accredited graduate training in Social Work.
  • Advanced knowledge of principles and practices of social work, casework, sociology, and group and individual counseling, including new methods and theories of treatment;
  • Thorough knowledge of state and or federal laws, regulations, guidelines , policies and standards affecting child protection services, foster care, family preservation and adoption;
  • Thorough knowledge of the operation of the local court system and law enforcement agencies;
  • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff;
  • Working knowledge of the state budget process;
  • Ability to exercise sound judgment while managing crises situations including those involving confronting, aggressive adults being investigated for child abuse or neglect;
  • Ability to prioritize and manage workflow;
  • Ability to supervise the work of professional and clerical staff;
  • Ability to prepare clear, accurate reports;
  • Ability to use tact and empathy in working with people of diverse backgrounds;
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services;
  • Ability to communicate articulately for court testimony;
  • Ability to use computerized caseload data in planning and coordination of work;
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner;
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile and appropriate automobile insurance coverage at all times.   
  • The Indiana Department of Child Services is a drug free work place.  Candidates are subject to pre-employment and random drug/alcohol testing.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis

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