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Child Services Assistant

Date Posted:  Nov 16, 2022
Requisition ID:  384713

Indianapolis, IN, US, 46205


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.



This position traditionally starts at an annual salary of $31,668. Salary for this position may be commensurate with education and job experience.


About the Department of Child Services:

Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

Vision: Children will live in safe, healthy and supportive families and communities.

Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

  • Respect for all
  • Racial justice
  • Diversity and inclusion
  • A culture of safety
  • A commitment to continuous improvement


About the Job:

The Child Services Clerical Assistant works in a local office of the Indiana Department of Child Services (DCS) and provides case management administrative and clerical support services to Family Case Managers and local office management.

This would be a part time position and work would not exceed 30 hours per week,

A Day in the Life:

  • Provides case management administrative support;
  • Transcribes notes and prepares case documents and forms;
  • Responsible for data entry of case and client information;
  • Develops a case file on each client, which includes necessary forms, all correspondence, case history, and court records;
  • Maintains a variety of case files and records management, ensuring information is kept organized and that all necessary case documentation is contained therein;
  • Schedules meetings and home visits with clients, communicating directly with involved parties;
  • Obtains required reports and case documents from clients;
  • Receives and responds to routine requests for information and documents;
  • Receives and responds to routine inquiries from client and/or the public by telephone and/or correspondence regarding case information, services, and/or programs;
  • Provides clerical assistance at child-family team meetings and hearings by taking notes, providing follow-up questions to case managers and clients, and keeping track of documents;
  • Maintain client files and case information; 
  • Communicates with agency staff for the purposes of coordinating case information;
  • Performs other administrative tasks for section/division;
  • Performs other related duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

What We're Looking For:

  • A High School Diploma or equivalent is required. 
  • Previous experience in Child Welfare is preferred. 

What You'll Need for Success:

  • High school diploma or equivalent
  • Knowledge of clerical procedures involved in the gathering and compiling of statistical data or the preparation of reports;
  • Basic knowledge of casework methods, practices and procedures;
  • Working knowledge of computer software systems and data entry procedures;
  • Knowledge of child welfare and social work terminology and documentation;
  • General knowledge of established social work principles and theories including social psychology, family relations, human behavior and motivation;
  • General knowledge of federal and state regulations and policies related to child welfare;
  • Knowledge of agency policies and procedures;
  • Working knowledge of the agency’s programs and current issues;
  • Ability to organize caseloads and work to set priorities in order to meet the case and client needs;
  • Ability to maintain confidentiality;
  • Working knowledge of community resources, both public and private;
  • Ability to draft and develop routine case related forms, reports, and correspondence;
  • Ability to communicate effectively in writing or verbally;
  • Ability to use tact and empathy in dealing with clients and local office visitors and answering telephone calls;
  • Proficient in English grammar and composition;

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis