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Clerical Assistant

Date Posted:  Aug 5, 2022
Requisition ID:  365321
Location: 

Indianapolis, IN, US, 46204

 

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

 

About the Indiana Department of Health (IDOH):


The Indiana Department of Health’s mission is to promote and provide essential public health services for a healthier and safer state.
 

Salary:

 

This position traditionally starts at $25,766 per year and may be commensurate with education and work experience. 
 

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

 

About the Job:

As the Clerical Assistant, you will be responsible for performing a variety of office duties of a clerical nature. In this position, your duties will be in accordance with office procedures and may include a combination of answering telephones, bookkeeping, typing, office machine operation, and filing. 

A Day in the Life:

The essential functions of this role are as follows: 

  • Manage large amounts of incoming calls and/or emails 
  • Identify and assess documents provide by the attorney or courts
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Ability to handle customer complaints with defusing tactics, provide appropriate solutions and alternatives within the time limits, 
  • Keep records from the attorney’s or the courts 
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Opens, reviews, rejects, and delivers office mail. 
  • Prepares, compiles, and sort of documents for data entry.
  • Fulfillment of consumer orders for secure documents. 
  • Transfers information from paper formats into computer files using keyboards, microfilm and/or optical scanners.
  • Performs high-volume data entry using word processing, spreadsheet, database, or other computer software and programs.
  • Completes additional assigned tasks and cross training as required.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Maintains a satisfactory level of quality and productivity per department standards, policies, and laws
  • Strong proficiency 
  • Strong attention to detail 
  • Ability to use basic office equipment
  • Ability to multitask effectively
  • Ability to meet deadlines by demand  
  • Strong written and verbal communication skills
  • Ability to perform repetitive tasks with a high degree of accuracy
  • Comfortable working independently with minimal supervision
  • High school diploma or GED certificate
  • 1-3 years of experience in customer service or equivalent training
  • Ability to type a minimum of 40 WPM
  • Experience with Microsoft Office 

Benefits of Employment with the State of Indiana:

 

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

     

Equal Employment Opportunity:

 

The State of Indiana is an Equal Opportunity Employer.

 

Current Employee? Click here to apply.


Nearest Major Market: Indianapolis