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Clerical Assistant

Date Posted:  Nov 7, 2019
Requisition ID:  27241
Location: 

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

 

Indiana Department of Workforce Development (DWD)

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

 

This role typically hires at a salary of $24,128.

About the Job:

The Clerical Assistant provides technical support functions within a state agency and works with a high degree of independence requiring technical knowledge of agency rules, regulations and general services. This position works in the Indiana Department of Workforce Development, Indianapolis Central Office, as a clerk to the Administrative Law Judges (ALJ) within the Appeals division. Candidates selected for an interview will be required to successfully complete a basic reading comprehension and math skills test.

A Day in the Life:

The essential functions of this role are as follows: 

  • Coordinates the work activities of administrative and support services such as preparing correspondence, maintaining reference and resource materials and updating files, forms and reports:
  • Prepares a variety of periodic statistical, informational and/or work activity reports;
  • Maintains complete forms, filing, processing and accuracy control system through the distribution of work activities to lower-level clerical staff, through the maintenance of special records and through ongoing contacts with other agencies and departments;
  • Ensures completion of an appropriate application or eligibility forms for services, monitoring the validity of the information submitted, concurrence with regulations and inclusion of proper signatures which vary depending upon circumstances;
  • Answers questions and provides technical information to the public and to other agencies regarding special regulations or methods of solving problems;
  • Receives a variety of correspondence, eligibility forms and/or informational inquiries, prepares responses to same or determines appropriate procedures to gather information or process forms;
  • Maintains confidentiality of resource information following agency policy and legal constraints;
  • Maintains a variety of control data for which ongoing updates and tabulations are necessary;
  • Trains and coordinates work of lower-level clerical staff;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.  

Who You Are:
  • You're adaptive!
  • You're a team player!
  • You're good at prioritizing tasks!
  • You demonstrate initiative.
  • You provide outstanding customer service.
What we're looking for:
  • Specialized knowledge of the procedures involved in applying policies, programs and activities of the department as well as working knowledge of other related agency programs and other departments within the same agency;
  • Specialized knowledge of available records and resource material and an ability to trace required information;
  • Practical knowledge of office organization accepted clerical procedures and management of bookkeeping or record-keeping system;
  • Specialized knowledge of rules and regulations affecting the work;
  • Basic knowledge of computer procedures;
  • Ability to compose technically accurate correspondence and reports using correct grammar, spelling, and punctuation;
  • Ability to work independently in solving problems, ensuring compliance with regulations, ensuring a smooth workflow and generating required work as appropriate;
  • Ability to work under pressure and to practice diplomacy, tact, and courtesy;
  • Ability to attend to detail and maintain accuracy and confidentiality;
  • Ability to read resource material, extract appropriate information and apply as needed.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.

What you get in return:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Downtown Parking
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year

 

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.


Nearest Major Market: Indianapolis