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Claims Representative

Date Posted:  Sep 17, 2021
Requisition ID:  242521

Indianapolis, IN, US, 46202


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Hoosier Lottery: 

The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:

  • Have a passion for excellence
  • Be customer and consumer-centric
  • Operate with the highest level of integrity
  • Foster creativity, teamwork, and collaboration
  • Commit to the growth and development of our team



The hourly wage for this position is $15.00 per hour.

About the Job:

The Hoosier Lottery Claims Representative will assist at the Headquarters Office with daily office duties. Individual will work no more than 180 days per year at this office.

A Day in the Life:

The essential functions of this role are as follows:


  • Greet customers upon arrival in the Prize Payment Center;
  • Process walk-in claims daily;
  • Sell lottery products daily including scratch and draw game products from winning checks;
  • Ensure all proper documentation is presented prior to claim processing;
  • Assist with nightly closing process by forwarding all information to HQ.


The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. Reasonable accommodations may be made to enable individuals with disabilities to interview and to perform the essential functions of this role.

What You'll Need for Success:

  • High School diploma or equivalent;
  • Excellent customer service skills;
  • General knowledge of and ability to operate a telephone and cash register;
  • Basic knowledge of clerical procedures, methods, and principles;
  • Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word;
  • Proficient with modern office equipment including computer, fax machine, and scanners.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period  


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis