Child Services Quality Assurance Analyst
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
As an equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Department of Child Services:
Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values?
Mission: The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.
Vision: Children will live in safe, healthy, and supportive families and communities.
Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:
- Child safety
- Permanency
- Collaborative partnerships with foster and adoptive families
- Diversity, equity, and inclusion
- A culture of safety and transparency
- Continuous improvement
Role Overview:
The Quality Assurance Analyst assesses compliance by developing procedures and conducting reviews. This includes case reviews, agency compliance activities, and quality assurance reviews such as case reviews, Child and Family Services reviews, and internal quality assurance. You must have an extensive understanding of federal, state, and agency regulations, polices, and guidelines. You will complete basic data analysis, write reports, and give data presentations to regional staff.
The Quality Assurance Analyst frequently collaborates with project teams and service groups to identify compliance topics, review progress, develop training materials, and facilitate training sessions.
This position is in Indianapolis, Indiana, with occasional travel to DCS regional offices. Travel is reimbursed if you don't use a state vehicle.
Salary:
The salary for this position traditionally starts at $53,222 but may be commensurate with education or work experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
- Conduct quantitative and qualitative system reviews to ensure compliance with federal and state statutes, practices, and policies.
- Coach field staff to prepare for qualitative federal and regional reviews
- Review hotline calls to asses output and service quality. Provide feedback to managers.
- Interpret results, present trends, and provide written and verbal summaries and graphic visualizations to leadership. Recommend continuous quality improvements
- Collaborate with central and field staff to develop training for the various agency divisions.
- Decrease variance and improve inter-rater reliability by identifying measuring differences and refining assessment tools.
- Research policies impacting federal and state practice trends to assist in resolving agency requests for existing or new programming modifications.
- Create quality assurance tools for targeted improvement, oversee their use, provide feedback on data gathered, and adjust to quality assurance tools as needed.
- Attend and represent the agency divisions at project-related meetings with internal and/or external stakeholders.
- Schedule, track, and organize all Onsite Review Instrument and Instruction (OSRI) federal reviews and other quantitative and qualitative assurance reviews.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
- Bachelor's degree.
- Ability to conduct compliance reviews of random samples of service program cases.
- Specialized knowledge to determine whether decisions and actions follow agency guidelines and policies, state and federal requirements, and the clients' interests.
- Ability to serve as a mentor on federal regulations and state policies regarding practice models for all field review team representatives.
- Ability to maintain systematic automated processes for reporting by using basic statistical techniques and queries.
- Knowledge sufficient to understand and explain reports, including automated Tableau reports.
- Ability to create curriculum and train staff for service reviews.
- Ability to facilitate group meetings and training sessions with professional demeanor and data integrity.
- Skills in using Microsoft Office productivity suite and Minitab statistical software.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
