Chief IT Operating Officer
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Role Overview:
Reporting to the IOT Chief Information Officer, this senior role ensures the operational success of Indiana’s Executive Branch's technology infrastructure and support services. As the Chief IT Operating Officer, you'll oversee service delivery across the IT enterprise.
In this capacity, you will be responsible for managing day-to-day IT operations, ensuring system reliability and security, and overseeing a team of IT professionals. Your duties will include developing and implementing IT strategies, managing budgets, and coordinating with other state agencies and IOT groups to support their technological needs. Additionally, you will play a key role in disaster recovery planning, vendor management, and continuous improvement initiatives to enhance service quality and efficiency.
Salary:
The salary for this position traditionally starts at $154,518 but may be commensurate with education or work experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The Chief IT Operating Officer will:
- Oversee the strategic development and daily operations of the State’s technology infrastructure and support services with the goals of operational effectiveness coupled with cost-efficiency to deliver sustainable product and platform offerings that carry the greatest value for the State IT enterprise.
- Promote, provide, and sustain optimal operation of all client devices and end-user computing environments, including all related infrastructure components including data center operations, server hosting, networks, telecommunications, operating systems, and enterprise platforms.
- Lead and manage a positive experience with IT services, tools, processes, and support personnel that provides Executive Branch partners with a successful plan to support Indiana’s residents and businesses.
- Hold executive authority on the review and management of product needs for the IT enterprise, including a continual review and revision of the IOT product catalog to ensure that the agency’s efforts remain focused on value-added, sustainable IT solutions.
- Collaborate with chief executives on the execution of key quality service and performance metrics that accurately capture customer needs; develop strategies and guide IT operations managers and supervisors on improving performance against these metrics.
- Work with other IOT leadership, agency partner leaders and vendor partners to regularly review, analyze, and implement continued improvements to the IOT service delivery operation.
- Review, revise, and implement policies, practices, standards, and tools that support an easy-to-navigate, practical IT service experience that balances Executive Branch business needs with a sustainable IT enterprise strategy.
- Collaborate with chief executives and senior staff on an innovative approach to talent development that supports IT cross-experiential training and skill-building.
- Manage and maintain relationships with current and prospective vendors, including product manufacturers and services providers, to support the needs of IOT’s mission partners across Indiana.
- Manage and maintain the multimillion-dollar budget for IOT Operations product footprint with the goal of balancing service excellence with the identification of cost optimization and savings.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
The ideal candidate in this role should minimally have:
- Extensive experience leading day-to-day operations on an IT enterprise solution (or solutions), with preference for a candidate with prior experience with overall IT operations leadership in an organization at any scale.
- Strong experience and comfort in analyzing IT solutions and making potentially difficult choices on IT product offerings, demonstrating knowledge of IT enterprise effectiveness, information security compliance, and budget/cost effectiveness.
- Strong experience engaging with executive/corporate-level audiences on their IT needs, with emphasis on translating business needs into technical delivery, eliciting and understanding needs and concerns, and informing non-technical customers about delivery options that balance individual-agency needs with enterprise constraints
- Strong experience working closely with and collaborating with IT leadership at the highest levels of an agency, enterprise, business, or organization, including (but not limited to) the Chief Information Officer, Chief Technology Officer, and Chief Information Security Officer.
- Strong experience in the personnel management of other senior managers and/or subject matter experts in information technology, information security, or related fields.
- Strong knowledge of, and documented experience with, exceptional delivery of IT products and services to a wide range of users of varying business needs, with an emphasis on (but not restricted to) successful delivery in one or more level of government.
- Extensive experience with understanding, developing, refining, and eliminating key performance indicators and quality service measures relevant to information technology, information security, and/or information and data management at an enterprise level.
- Exceptional ability to handle multiple high-visibility, high-priority initiatives effectively, independently, and under competing constraints.
- Exceptional ability to manage and address organizational or mission changes that impact service delivery, potentially on short notice and/or with limited information (including, but not limited to, outages), as well as the management of senior and staff officers tasked with identifying, remediating, and communicating the changes.
- Strong experience managing large, complex budgets for multiple product catalog service offerings.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
