Celebration Crossing Engagement Specialist
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana State Museum and Historic Sites:
The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to serve as a catalyst for information lifelong learning that connects the stories of real people, places, and things. Our values are Inclusion, Integrity, Stewardship, and Transparency. First among our strategic priorities is to engage and serve an expanded and diverse audience through transformative experiences: Collections. Exhibits. Programs.
Role Overview:
Indiana State Museum is seeking candidates for the holiday experience, Celebration Crossing. During Celebration Crossing, visitors will get to experience the holiday season through whimsical characters, fun activities, visits with Santa, a magical train ride and so much more!
Salary Statement:
The salary for this position traditionally starts at $16.73/hr but may be commensurate with education or work experience.
Celebration Crossing (CCX) Specialists work within the Celebration Crossing holiday experience to engage and interact with visitors, assist with facilitation of Celebration Crossing programming, respond to visitor questions and concerns, and monitor experience components. The CCX Specialist will enhance visitor experience through multiple positions including Santa’s House Photographer, Santa House Manager, Santa’s Front Yard Facilitator, Snowfall Express Line Facilitator, and Snowfall Express Conductor.
Responsibilities Include:
Visitor Engagement
Enhance the visitor experience in Celebration Crossing by engaging and interacting with visitors, assisting with visitor questions and concerns, and facilitating daily programs
Implement scheduled and spontaneous activities and programs within Celebration Crossing for diverse audiences including children, families, and adults
Provide excellent customer service by greeting each visitor, answering questions, and being present within the space.
Work with and assist museum volunteers as needed
Other duties as assigned
Museum operations
Facilitate Celebration Crossing experiences and monitor interactive components and manipulatives
Communicate visitor issues and concerns to security and other staff as appropriate
Support Visitor Services in providing a welcoming and festive environment for all museum visitors
Sanitize exhibit and public spaces daily
Requirements:
High school diploma or GED preferred; current high school junior or senior welcome to apply
Background in education, theater, and/or customer service preferred
Must have experience in customer service or hospitality industries
Must be comfortable working independently and exhibit initiative
Good communication skills, enthusiasm and collaborative work ethic required
Ability to maintain a professional appearance and attitude.
Schedule Requirements:
Daily schedule is 8:30/9:30AM – 5:30PM with shifts rotating between positions, some early and late hours required for special events. Weekends required.
Position begins November and ends the first week of January 2025. This is a seasonal, temporary intermittent position.
$16.73 per hour, up to 37.5 hrs/week
*For specific positions, see below.
Possible Position/Posts Within Celebration Crossing
Santa’s Front Yard Facilitator
Facilitate visitor experience in the front yard and reindeer barn
Maintain and facilitate front yard activities
Maintain the cleanliness and safety of the space
Santa’s House Manager
Assist with the Santa experience including Santa breaks, Santa photos, etc.
Assist with flow of traffic and crowd control for Santa’s house and queue line
Assist in facilitating photography experience
Maintain the cleanliness and safety of the space
Santa’s House Photographer
Operate photography station
Assist with posing and set up of family’s photo with Santa
Produce quality photographs of children and families visiting Santa
Be knowledgeable about photo package options
Maintain the cleanliness and safety of the space
Snowfall Express Line Facilitator
Support a fun visitor experience within the Snowfall express queue line space
Manage line, children’s activities, and atmosphere
Assist with wayfinding and crowd control
Maintain the cleanliness and safety of the space
Snowfall Express Conductor
Assist with visitor pre-boarding of train
Assist visitors in loading and unloading the train including ADA accessible train car
Hand out train tickets and stamp visitor train tickets
Monitor train queue line and space
Maintain the cleanliness and safety of the space
Benefits of Employment with the State of Indiana:
This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
