Business Systems Administrator
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Economic Development Corporation:
Bring your biggest and boldest ideas to life as an employee of the IEDC. We are a fast-paced and forward-thinking team charged with pursuing economic development opportunities for current and future Hoosiers in our state and around the world. Our culture embodies the spirit of being bold and working collaboratively to create the economy of the future.
The IEDC is organized as a public private partnership led by the Secretary of Commerce and governed by a board chaired by the Governor of Indiana.
The Indiana Economic Development Corporation has been recognized as one of the 2023, 2024, and 2025 Top Workplaces by Indianapolis Star.
Role Overview:
The Business Systems Administrator provides direct support agency-wide as it relates to business systems. This role will support all departments with the timely procurement of all technology-related goods and services, coordinate office telecommunication systems, and manage IT assets at the IEDC. Will act as liaison between IEDC and the State IOT – IOT Security Coordinator and between IEDC and non-State technology consultant partners.
Salary Statement:
The salary range for this position is $59,000 – $65,000, commensurate with education and work experience
A Day in the Life:
Service Management
- Proficient in ITSM tool administration and management (ASM, ServiceNow, CRM ticketing queue, etc.)
- Ensure request, incident, problems, and change records are accurate and complete throughout their progression
- Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business partners
- Maintain and improve internal IT SLA levels
- Review IEDC systems, functions, and business effectiveness as it relates to IT equipment and systems and recommend process improvements
- Manage and maintain international travel equipment, coordinating with IOT to ensure seamless handoff and timely return
Infrastructure Management
- Order, track, and maintain all wireless devices
- Manage IT assets and conduct periodic inventory to ensure accurate tracking
- Configure, maintain, and troubleshoot workstations, monitors, printers, and other peripherals to ensure optimal performance and user productivity
Other Essential Functions:
Security
- Act as IEDC Security Coordinator and use IOT provided tools for ongoing monitoring and proactive remediation of cybersecurity risks
- Work with IOT Security team to plan and manage an effective phishing campaign and awareness training
Application Management
- Serve as primary system administrator for various internal IEDC systems & applications (Concur, Ironclad, Neat conferencing equipment, Formstack, Lessonly, Monday.com etc.)
- Responsible for monitoring system health, providing user access, managing user accounts, monitoring security and other functions as necessary
- Verify the functionality of agency automations and support their development or enhancement based on evolving agency requirements
Other Duties
- Prepare reports for management
- Perform other duties as assigned
What You'll Need for Success:
Education:
- Bachelor’s Degree in IT or related field or equivalent demonstrated experience
- Four years’ experience in IT
Knowledge of:
- Business process mapping and technical writing to help create SOPs
- Prior experience and exposure to process and procedures of state governments and agencies helpful
- Microsoft 365 Office Suite and applications in the Microsoft Environment such as SharePoint, Teams, Booking, etc.
- Microsoft Power Platform experience is preferred, specifically Power BI & Power Automate
Ability to:
- Expand knowledge of existing IEDC processes and suggest process improvements to promote more efficient operations.
- Work with and manipulate confidential data in a secure and timely manner.
- Work well under stressful time constraints and a fast-paced environment.
- Multi-task and change focus quickly.
- Perform as a team player demonstrating flexibility; detail oriented and highly organized to consistently meet deadlines.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 160 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 16 hours of paid community service leave
- Combined 192 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
