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Business Process Improvement Specialist

Date Posted:  Jan 27, 2023
Requisition ID:  416032

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.



About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to Join our team that has been named as an IndyStar 2019, 2020, 2021, and 2022 top place to work, and where we learn, have fun and are committed to providing Best in Class Customer Service.




The salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Job:

The Business Process Improvement Specialist will work collaboratively with staff across the agency to identify, analyze, design, and implement service operations speed, efficiency, and quality improvements. This role is responsible for streamlining, simplifying, and improving end-to-end processes, driving continuous improvement culture, with systems, tools, and LEAN/Six Sigma principles to drive productivity and a unified user experience. The successful candidate will be positive, enthusiastic, and team-oriented with a strong passion for continuous improvement and a desire to support the Department of Revenue’s mission, vision, and Pyramid of Excellence and to drive continuous improvement across the agency. 

A Day in the Life:

  • Serve as a resource to team members and applicable internal/external customers on projects related to process improvement. 

  • Effectively guide teams through the completion of improvement projects – including data gathering, data analysis, solution development, and implementation. 

  • Identify, define, analyze, develop, document, and implement process improvements that result in improving efficiency, consistency, quality, and/or speed, thereby optimizing performance. 

  • Improving the user experience for customers and end-users through data analysis and the voice of the customer. 

  • Provide objective assessment of how well a process is operating and give actionable solution recommendations. 

  • Coordinate with various business areas to determine process ownership to develop and maintain standardized documentation of our business process, policies, and procedures. This documentation could include process descriptions, process flow diagrams, value stream maps, and other related deliverables. 

  • Build positive and productive relationships with all internal/external customers. Treating all with trust and respect fosters collaboration and teamwork.  

What You'll Need for Success:

  • Advanced knowledge of the organization’s business systems and industry requirements;
  • Advanced knowledge of technical problems and solutions as they relate to the current and future business environment;
  • Considerable knowledge of project management theories and practices and the ability to apply that knowledge;
  • Ability to lead, encourage and influence others to perform;
  • Effectively communicate both orally and in writing;
  • Ability to manage diverse human resources.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers a premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis