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Business Administrator

Date Posted:  Jan 14, 2022
Requisition ID:  228821

Indianapolis, IN, US, 46241


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named as an IndyStar Top WORK Places three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.


Salary Information:
The salary for this position may be commensurate with education and/or experience.


About the Job

As a Business Administrator for the Motor Carrier Services Division of the Indiana Department of Revenue, you will provide the Indiana interstate commercial trucking entities with services that promote compliance with the international registration plan compact and Indiana registration requirements. Your objective in this position is to facilitate registration compliance in a manner that allows the customer to register their vehicles, make payment, and obtain credentials as conveniently and quickly as possible.

A Day in the Life
  • Analyze and process applications for new accounts, renewals, and other transactions to ensure compliance with state laws, international compacts, accurate reporting, and correct calculation of registration fees for all continental United States and the Canadian provinces.   
  • Provide general to complex customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.
  • Provide specific troubleshooting and other technical as well as compliance assistance to customers engaged in electronic filing processes.
  • Research and analyze the customer’s profile with the department of revenue ensuring total tax law compliance before issuing operating credentials.
  • Coordinate enforcement efforts with the Indiana State Police, Motor Carrier Enforcement Division.
  • Recommend revisions to reporting forms, instructions and other informational documents based on a review and in depth understanding of new laws, policies, and procedures. 
  • Complete all e-mail and eRenewals.
  • Process all documents which are placed in DTS on behalf of the carriers. 
  • Performs related work as assigned.
  • Ability to process titles for individual/company or in a large batch process through the BMV STARS system accurately and efficiently. 
What We're Looking For
  • High School diploma or GED
  • One (1) year of customer service and data entry experience.  Phone and Face to Face experience is preferred.
What You'll Need For Success
  • Considerable knowledge of the International Registration Plan and state registration requirements and Indiana Base Plate program through the department.
  • Ability to analyze reported vehicle, jurisdictional, and mileage data to ensure its consistency with all statutory and contractual requirements.  
  • Effective communication skills and the ability to transmit complex information in a manner that is easy to understand. 
  • Thorough knowledge of issuing procedures and computer processing systems.  
  • Ability to coordinate quick and effective communications with other state agencies in order to expedite customer service while ensuring proper registration.
  • Working knowledge of the Indiana Code relating to vehicle registration.
  • Broad knowledge of violation and citation procedures, as well as penalties for non compliance with registration procedures.
  • Practical knowledge of the ACD telephone system.
  • Ability to understand and apply ethics and confidentiality laws.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis