Business Administrator 4
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Professional Licensing Agency:
The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
Role Overview:
The fundamental purpose of the position is to provide exemplary licensing services to Indiana's professional and healthcare workforce by processing licensure applications in a swift and accurate manner. The incumbent analyzes information and makes licensure determinations in conformance with federal and state licensure laws, rules, policies, and procedures.
Salary Statement:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
- Resolve moderately complex issues related to one or more agency program areas.
- Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
- Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
- Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
- Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
- Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
- Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
- Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
- May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program.
- May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirement to be considered for employment:
- Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
- Extensive knowledge of agency policies, procedures, and guidelines.
- Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
- Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
- Ability to establish and maintain effective relationships with various governmental agencies and the general public.
- Ability to research, investigate and analyze specific topics related to the program.
- Effectively communicate both orally and in writing.
- Ability to maintain the strictest confidentiality.
- Proficiency in Windows software products.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
