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Benefits Manager

Date Posted:  May 11, 2022
Requisition ID:  353526

Indianapolis, IN, US, 46184


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

As the Benefits Program Manager, you will be responsible for the administration of various state-wide benefits programs such as health, dental, vision, life, and flexible spending accounts.  In this position, you will be responsible for oversight of the disability and worker's compensation program.  You will coordinate the work of the section and ensures adequate training of section employees. 

A Day in the Life:

The essential functions of this role are as follows: 

  • Coordinate work of Benefits Administration Section. 
  • Manage day-to-day issues of the benefits programs.  Provides direction, guidance, and assistance to other section staff, agency HR staff, benefits coordinators, and employees. 
  • Audit carriers. 
  • Determine if an error was agency data entry, system processing, employee, or no error at all. 
  • Make all necessary corrections or notifies the agency how to resolve the issue. 
  • Receive requests for elections and/or changes outside the terms of contracts or Section 125 guidelines. 
  • Review contracts and guidelines and approves/denies exception requests. 
  • Take appropriate action based on findings of exception request. 
  • Work with agency/employees and carriers to do emergency membership loads. 
  • Provide input and makes suggestions for requests for proposals (RFP). 
  • Research claim disputes and eligibility and work with carriers to ensure claims are properly adjudicated. 
  • Work with GMIS in testing and communicating system upgrades and changes. 
  • Coordinate program elements with other SPD Divisions. 
  • Serve as agency benefits coordinator for centralized agencies. 
  • Provide training and education on various benefits programs to managers and employees. 
  • Conduct thorough review of benefit election complaints and appeals submitted to Benefits Division. 
  • Analyze information prepares response and takes any necessary action with vendor, agency, or employee. 
  • Serve as liaison between vendor and agency or employee.  Maintains vendor contact to investigate discrepancies, exchange information, and resolve issues. 
  • Troubleshoot problems related to benefits including PeopleSoft system issues, discrepancies between PeopleSoft, Auditor's system and vendor reports, and administration of vendor contracts.  Provides input on solutions and suggestions for improvements to the administration of benefits programs. 
  • Ensure adequate training of section employees. 
  • Participate in special projects including, but not limited to, annual Open Enrollment activities, Retiree Flexible Spending Account program, Early Retiree Health Insurance Program, PeopleSoft system testing, and GMIS team. 
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.   

What You'll Need for Success:

You must meet the following requirement to be considered for employment: 

  • Broad knowledge of State of Indiana benefits programs including health, dental, vision, life, flexible spending accounts, short- and long-term disability, and worker's compensation. 
  • Extensive knowledge of COBRA, HIPAA, Section 125, and other federal and state benefits laws and regulations. 
  • Broad knowledge of principles, laws, regulations, theories, and practices of Human Resources Management. 
  • Broad knowledge of State Personnel Policies. 
  • Thorough knowledge of SPD's mission, vision, and organizational structure. 
  • Advanced knowledge of PeopleSoft benefits administration. 
  • Working knowledge of Indiana State Government: organization, needs, policies, and procedures. 
  • Strong analytical skills and a thorough knowledge of plan designs.  Ability to understand, evaluate and make a judgment on the proposals (RFP's). 
  • Ability to make sound and well-informed decisions; perceives the impact and implications of decisions and commits to action. 
  • Ability to establish priorities and monitor the effectiveness of programs. 
  • Ability to effectively and independently plan and organize work of section. 
  • Effective communication skills 
  • Ability to work effectively with others. 
  • Excellent customer service skills. 
  • Excellent problem-solving skills.  
  • Ability to delegate work, set clear direction, and manage workflow. 
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave;
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program;
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis