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Bankruptcy Service Administrator

Date Posted:  Nov 22, 2022
Requisition ID:  412181

Indianapolis, IN, US, 46241


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to Join our team that has been named as an IndyStar 2019, 2020, 2021, and 2022 top place to work, and where we learn, have fun, and are committed to providing Best in Class Customer Service.



The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.


Role Overview:

The incumbent will receive specialized training to ensure they have the proper knowledge to provide technical assistance and the ability to research information to confirm compliance with the Federal Bankruptcy Code and state laws. They will be trained on policies and procedures to make certain they are maximizing the State's portion of distributions to mitigate collection losses; this will ensure that they can the capability to protect the interest of the Department efficiently and effectively within the bankruptcy proceedings, as well as have the ability to address taxpayer's bankruptcy related issues. This is achieved while maintaining a professional and tactful working relationship with The Attorney General's Office, Debtor Attorneys, Bankruptcy Trustees' Office, and Internal Staff.


About the Job:

As the Revenue Tax Specialist, you will be responsible for performing technical investigative work for the Indiana Department of Revenue (DOR). Your work will involve examination, review, assessment, and collection of various State taxes.  You will apply laws, rules, and regulations to the most difficult and complex tax compliance determinations. You will determine the eligibility for tax benefit programs, credits, and deductions, reviewing and evaluating the accuracy of assessments/adjustments made by other staff.  

A Day in the Life:

The essential functions of this role are as follows:

  • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within agency, other state agencies.
  • Review accounts and properly apply payments to taxpayer accounts as needed.
  • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
  • Review and close files paid in full, dismissed, or discharged.
  • Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
  • Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
  • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.


Additional duties based on the role:

  • Audit Desk & TRIU: Work as part of the Department’s Taxpayer Risk Investigations Unit to deter, detect and prevent tax fraud. Perform variety of duties related to the detection and prevention of identity theft/tax fraud. Research and analyze potentially fraudulent tax returns from a variety of sources concerning a variety of tax types.  
  • Bankruptcy: Provide technical assistance, knowledge, and research of information to ensure compliance with the Federal Bankruptcy Code and state laws and procedures, maximizing the State’s portion of distributions to mitigate collection losses, efficient and effective protects the interest of the Department within the bankruptcy proceedings, and addresses taxpayer’s bankruptcy related issues.
  • Audit Support: Assist auditors in preparation of audit workpapers, research, and computer system support to ensure customer accounts are correct and accurate.
  • Customer Service
    • Taxpayer Advocate: Specialist in the Advocacy Office providing research and critical responses to disclosure requests and advocate cases that include hardship, offer in compromise, and highly technical and sensitive tax issues for all tax types.  Perform a variety of auditing, control, and public assistance duties relative to the preparation, payment and collection of various state taxes.  
    • Tax Practitioner Team: Specialist in Customer Service assisting on highly sensitive situations to our Tax Practitioner customers on client tax issues, researching and resolving complex tax issues that can include multiple tax types, accounts and responsible office/share holder on matters that may include any tax type administered by DOR.
    • Team Lead: In assigned area, completing duties assigned that include performing extensive research and providing critical responses to the CSRs interacting with customers, de-escalating customer situations, providing training, feedback and one-on-one coaching to their team.
    • District Office Assistant Supervisor: A Team Lead to the team assigned at the District Office they report to. Includes performing extensive research and providing critical responses to the CSRs interacting with customers, de-escalating customer situations, providing training, feedback and one-on-one coaching to a team. This may also include following established procedures to open and close the walk-in center, reconciling payment batches, and taking funds to a local banking institution for deposit.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. 

What You'll Need for Success:

This person must have the following requirements to be considered for employment:  

  • Six (6) year of experience in accounting, tax collection, finance, or customer service. 
  • Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes. 
  • Specialized knowledge of accounting and auditing techniques used by businesses and industries. 
  • Ability to understand various taxpayer accounting and auditing systems. 
  • Specialized knowledge of the computer systems and tracking systems, especially RPS. 
  • Extensive knowledge of the procedures for properly preparing various tax return forms. 
  • Ability to apply and understand ethics and confidentiality laws. 
  • Ability to discuss and settle technical tax matters in a tactful and responsive manner with taxpayers and tax practitioners using customer service skills for problem resolution. 
  • Ability to conduct research of tax problems using various legal resources. 

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis