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Background Verification Supervisor

Date Posted:  Sep 9, 2019
Requisition ID:  17421

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


About the Indiana State Personnel Department (INSPD)

As an agency operating a shared services model, we provide the executive branch of state government with top-notch HR services. INSPD has a dedicated team of human resources professionals working in many capacities, including director-level, generalists and specialists in each discipline of human resources. Joining our team will open the door to many opportunities for lateral and upward mobility.


This position traditionally starts at an annual salary of $30,082.  Salary for this position may be commensurate with education and job experience.

Background Verification Supervisor:

The Background Verification Supervisor provides day-to-day supervision of assigned staff, and facilitates the development, implementation, monitoring, training and coordination of the Background Verification Unit. The supervisor provides guidance and consultation to agency HR Directors, divisions and local or regional HR staff pertaining to the centralized verification processes and procedures. 

A day in the life:

The essential functions of this role are as follows:

  • Provides day-to-day supervision, consultation and guidance to Background Verification employees regarding identified human resources processes/issues;
  • Makes decisions that are outside of procedures regarding applicants being verified.
  • Ensures all hires are processed as required through SuccessFactors in the Background Verification division in a timely manner and up to quality standards. Performs quality control spot checks on verification employees by reviewing a sampling of applicants for system notes, date/time stamps, phone calls, emails and attached documentation.
  • Serve as a liaison between assigned INSPD HR staff embedded in state agencies and Background Verification Unit team for the purpose of coordinating verification functions and facilitating communication and problem solving as necessary;
  • Assists centralized agencies with the hiring process, including completing employment and education verifications and background checks;
  • Provides assistance as needed or requested in all areas of HR including special projects, such as assistance with file maintenance per the personnel file retention guidelines;
  • Researches data to identify training needs and directs the development of curriculum, coordinates and/or conducts training on identified process;
  • Performs other related duties as assigned.


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:

The Background Verification Unit Supervisor should have four (4) years of experience in a customer service or call center environment. Some college education preferred but not required. Previous supervisory experience preferred but not required. We are also looking for the following:


  • Ability to gain knowledge of the laws, rules, regulations, business processes and policies as defined by the Indiana State Personnel Department;
  • Ability to learn and use PeopleSoft and SuccessFactors at an intermediate to an advanced level;
  • Excellent oral and written communication skills;
  • Ability to research and document findings;
  • Ability to form recommendations and make appropriate decisions with consideration of the potential impact on agency/division statewide;
  • Ability to effectively prioritize a variety of functions;
  • Ability to successfully negotiate resolutions to complex problems or situations;
  • Ability to work independently;
  • Ability to develop, implement, coordinate and present training programs;
  • Ability to organize thoughts and ideas in a logical manner;
  • Ability to plan and organize the work of direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free downtown parking


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis