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BMVC Branch Support Associate

Date Posted:  Jan 14, 2022
Requisition ID:  304922

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Bureau of Motor Vehicles:


The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
    About the Job

Branch Support Associates assist all our license branches across 92 counties, and our Central Office Teams, in reviewing policy and assisting branch staff with questions regarding the procedures and policies across the agency. The associate would assist with explaining procedures, understanding document requirements, and coordinating with multiple departments to resolve intense customer issues as they arise. This includes follow-up interactions, handling requests, and providing clear, professional support to all members of the Bureau of Motor Vehicles.

This role reports directly to an assigned Branch Support Supervisor.


A Day in the Life:


The essential functions of this role are as follows:

  • Answer phone calls and e-mails from branches and different departments within the agency regarding customer issues and questions.
  • Process various types of customer record corrections as needed.
  • Provide policy and procedure support to all branches and corresponding staff.
  • Assist with National Motor Vehicle Title Information System issues and provide appropriate direction on proper title processing.
  • Correspond with multiple departments to provide real-time solutions for internal and external customer issues.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:


This role must have the following requirements to be considered for employment:

  • High school diploma or equivalent
  • Customer service experience
  • Top-notch written and verbal communication skills
  • Ability to deliver information in a clear and concise manner to a variety of employees and customers
  • A high level of critical thinking and the ability to troubleshoot
  • Ability to read, analyze, and interpret general policies and procedures
  • A drive to assist with the training and development of BMV employees

This role must satisfy the following requirements to continue employment: Gain and maintain the American Association of Motor Vehicle Administrators (AAMVA) certififcation.


Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis