A Day in the Life:

The essential functions of this role are as follows: 

• Establish program objectives, KPIs, and actions to achieve them.  
• Assists in creating, implementing, and evaluating Branch Operations initiatives, programs, and projects. 
• Interpret and explain policies, rules, regulations, or laws to leadership or customers. 
• Recognizes areas for internal improvement and develops plans for improvement.
• Lends expertise to departments on agency initiatives, programs, projects, and manuals.
• Participates and contributes to Branch Operations and/or other department meetings.
• Identifies departmental objectives, establishes goals, and empowers progress to improve all facets of operations.
• Creates and implements memos, policies, standard operating procedures, manuals, and forms.
• Maintains accuracy of Branch Operations policies, standard operating procedures, manuals, and forms and updates as appropriate.
• Coordinates the activities and functions of designated agency improvements.
• Conducting specified analyses and investigations into certain areas such as long-range and short-term goals, problems and complaints, and fiscal health.
• Maintains and updates information on the statewide branch information and contact lists.
• Maintains additional records for the department as needed.
• Submits requests for system upgrades/changes that support Branch Operations initiatives.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either   

• a Master’s Degree with 1+ years of experience, or   
• a Bachelor’s Degree with 3+ years of experience, or   
• a Associate’s Degree with 5+ years of experience, or  
• at least 7+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.  
• You must meet the following requirements to be considered for employment: 
• Specialized knowledge in program subject matter obtained through experience and/or education.  
• Specialized knowledge of program area including pertinent rules and regulations. 
• Extensive knowledge of all source materials and references including federal and state laws governing the programs. 
• Ability to develop and implement new principles and policies and discern any far-reaching implications. 
• Ability to communicate orally and in writing. 
• The ability to apply general rules to specific problems to produce answers that make sense. 
• Ability to work effectively with a wide variety of stakeholders. 
• Ability to handle and manage multiple projects or tasks at one time 
• Working knowledge of accounting and budget principles. 
• Ability to delegate work, set clear direction, and manage workflow. 
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. 
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: