BMV Operations Analyst Program Director
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
Salary Statement:
The salary for this position traditionally starts at $53,222.00.
Purpose of Position/Summary:
The Deputy Director of Titles manages all aspects of the department’s interactions with System Tracking and Record Support (STARS) in conjuction with BMV Information Technology Department (IT). The incumbent is responsible for ensuring agency approved and IT developed programming changes are tested and approved prior to implementation. The Deputy Director of Titles reports directly to the Director of Titles. The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
Essential Duties/Responsibilities:
• Identifies gaps between BMV title processes and system defects
• Identifies improvements and/or issues with the Bureau’s operating system regarding vehicle and watercraft title transactions
• Works directly with ITD and other departments on system enhancements using the agile methodology
• Participates and contributes in Titles and Registrations and/or other department meetings
• Serve as the departments liaison to IT to manage and communicate operating system changes
• Represents the BMV in a positive and professional manner;
• Performs related tasks as required
Preferred Experience
• High school degree or equivalent experience
• Broad knowledge of all BMV/C transactions and branch flow
• Broad knowledge of STARS database
• Ability to comprehend, analyze, interpret and correlate material and make recommendations on implementation in current programs
• Ability to maintain effective working relationships
• Ability to handle and manage multiple projects or tasks at one time
Supervisory Responsibilities/Direct Reports:
Supervisory Responsibilities/Direct Reports:
As the Program Director, you will work independently, without immediate supervision and will be responsible for coordinating and implementing specific activities in an assigned program(s) and solving day-to-day problems. Position reports to the Director of Title and have direct reports.
Personal Work Relationships:
You will consult with supervisor and support personnel, but are free to exercise authority, and common sense to develop strategies and make decisions to accomplish program objectives within established policy and regulations. Supervisor will periodically review program accomplishments, develop, or approve annual goal plan, provide direction and guidance on an as needed basis, and provide problem resolution assistance in complex cases.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
