BMV Executive Director of Document and Credential Management
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
Role Overview:
The Executive Director of Document and Credential Management plays a key role in the functioning of several departments that are integral to the daily operations of the entire BMV. This particular role is strategic in nature as it requires looking at impacts on the entire agency, not just the impacts on the Document Management/Credential Management departments. These departments are considered “back office" functions that are the "backbone" of the agency. There are several key departments that report up through this position. Those departments are Records Management, SPEX, Financial Responsibility, KTA, RFI, Mail, Corrections, Credential Management, CVP, and the Print Farm.
The primary purpose of this role is to ensure that all back-office operations are running efficiently and attain specific metrics within each area. This role ensures that all inbound documentation is checked and verified against established and documented processes. This role also ensures that all credentials are verified and printed correctly on a daily basis. As the scope of this role is wide, the Executive Director of Document and Credential Management must be well versed in how the BMV functions not only from a back-office perspective but from a field perspective as well. This is what makes this role unique.
Salary Statement:
The salary for this position traditionally starts at $93,002.00.
A Day in the Life:
The essential functions of this role are as follows:
- Ability to review, and if necessary, implement processes to ensure all departments are compliant with BMV policies and procedures.
- Establish program objectives, KPIs, and actions to achieve them.
- Implement corrective action plans to solve program problems.
- Review budget and analyze financial data for each department to ensure each area is performing within the budgeted guidelines.
- Train, coach, and develop management staff to high standards of performance to consistently provide high quality results.
- Ability to effectively communicate with all stakeholders in the agency to ascertain and develop responses to agency needs.
- Audits data warehouse reports, validates information, and works to develop new analytical data as needed.
- Performs independent day to day decision making to ensure the accurate processing is applied to all processes.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Broad knowledge and understanding of the mission, policies and multiple functions and responsibilities of the Bureau.
- Specialized knowledge in program subject matter obtained through experience and/or education.
- Working knowledge of accounting and budget principles.
- Ability to delegate work, set clear direction, and manage workflow.
- Ability to recognize problems and conceptualize, develop, administer/implement and revise programs, policies, strategic plans, long-range plans, goals and objectives to ensure the efficient, effective and responsive management of assigned programs and special projects.
- Ability to communicate verbally and in writing, including an ability to resolve complex problems.
- Demonstrates a high level of attention to detail.
- Ability to manage multiple projects and delegate tasks effectively to staff.
- Ability to maintain effective working relationships with internal and external customers.
- Ability to work proactively with outside stakeholders.
- Demonstrates ability to deal effectively with conflict resolution.
- Ability to make decisions and meet tight deadlines.
- Ability to provide effective guidance to professional and clerical staff.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
