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BMV Clerical Assistant 1

Date Posted:  Aug 3, 2022
Requisition ID:  376702

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Bureau of Motor Vehicles:


The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
    About the Job


The purpose of the position is to support the operation of the agency functions through data entry of any court documents for compliance in proper identity to ensure the agency is not liable in any legal matters concerning such documents.


A day in the life:


The essential functions of this role are as follows:

  • Assist in identifying, reporting and testing of STARS database defects or enhancements affecting the application of a court document within the Record Management Department. Reporting any issues to the Program Coordinator or Program Director
  • Provide customer service to internal and external customers with respect, expediency, thoroughness and accuracy possible
  • Investigate inquiries from internal and external customers including Contact Center, Branch Support, Legal Division, External Affairs, Branch Operations, Record Management, Document Management, Legislative Liaison, Law Enforcement, Indiana/out-of-state courts/motor vehicle agencies and the public. Respond to inquiries in a timely and professional manner.
  • Return court documents to the courts by mail that does not have enough information to process in STARS
  • Sort and name faxed documents from the L:drive and print the documents to FORTIS in the initial review query
  • The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
Additional duties:


  • Data entry of traffic, non-traffic offenses received from Indiana Courts and other licensing jurisdictions to Indiana and Out of State driver records
  • Data Entry of, but not limited to; tickets, points, withdrawals, convictions with accuracy
  • DUI entry of, but not limited to; probable cause, alcohol related offences, drug charges, HTV Probationary and out of state DUI’s with accuracy
  • Court Order entry of, but not limited to; judgments, child support, expungements, fee waivers, interlocks, out of state OWI and deferments with accuracy.
  • Enter ACD codes into STARS from out of state citations.
  • Contact Indiana courts regarding discrepancies in court procedure for reporting convictions, suspensions or reinstatement of driving privileges
  • Research customer’s driver record issues regarding licensing, citation processing and suspensions. Develop alternate procedures for properly licensing, processing citations and applying suspensions when the database functionality does not allow for automation
  • System generate Indiana driver license number when applicable
  • Interpret Indiana State Statue for correct entry of court documents
  • If court orders are contrary to law, court documents must be submitted to the BMV legal department for any actions deemed necessary
  • Ensure the confidentially and security of all customer records properly be concealed at all times to avoid negative impact for customers and the agency.
  • Notify management of all discrepancies that arise due to system issues or procedural issues
  • Be able to meet and maintain departmental quota
What we're looking for:


  • High Diploma or equivalent and a minimum of 1 year work experience.

  • Extensive knowledge of business-related software including but not limited to Word, Excel, Access, PowerPoint, Outlook, etc.

  • Ability to rapidly gain competency with the BMV STARS applications as well as Indiana statutes and regulations pertaining to motor vehicle laws

  • Strong verbal and written communication skills

  • Detailed orientated

  • Multitask

  • Time Management

  • Data entry


Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis