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BMV Call Center Representative

Date Posted:  Oct 10, 2019
Requisition ID:  15701
Location: 

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Bureau of Motor Vehicles:

 

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

 

  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
     
    About the Job

 

The Indiana Bureau of Motor Vehicles Contact Center is a call-center based operational team that focuses on providing excellent customer care. We're looking for friendly people with top-notch communication skills who are passionate about helping Hoosiers and delivering results. If you are a detail oriented individual who loves problem solving, we want you on our team!

A day in the life:

 

The essential functions of this role are as follows:

  • Learn and adhere to BMV policies and procedures
  • Provide excellent customer service
  • Meet and exceed department goals
  • Other related duties as assigned

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:

 

  • High school diploma or GED and Customer Service experience required.

  • Excellent communication skills
  • Call center experience preferred
  • Good computer and math skills
  • Ability to work in a fast paced environment

 

Benefits of Employment with the State of Indiana:

 

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

 

Equal Employment Opportunity:

 

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.


Nearest Major Market: Indianapolis