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BMV Branch Support Supervisor

Date Posted:  May 13, 2022
Requisition ID:  344521

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Bureau of Motor Vehicles:

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation


About the Job


Incumbent serves as a supervisor for the BMVC Branch Support Contact Center. Incumbent is expected to work hours within the agency’s core branch hours of 7:15 a.m. to 6:45 p.m. Monday, Wednesday through Friday, 7:15 a.m. to 8:00 p.m. Tuesdays, and 8:15 a.m. to 2:00 p,m. Saturdays. Hours would be designated by the Branch Support Manager.

A Day in the Life:

•    Performs projects delegated by management
•    Create action plans tailored to individual performance
•    Provide coaching and development to team members
•    Serves as a supervisor for a team up to 6 Branch Support Associates (BSA)
•    Attends monitoring calibration sessions (1) times a month with management and monitors (1) BMVC Branch Support call on each BSA team member monthly
•    Administers call center attendance and leave policy
•    Define, train, and/or distribute Branch Support standards and practices for consistency
•    May act as a backup in the BMVC Branch Support Contact Center answering phones and assisting branches with various questions and needs
•    Monitoring and assisting with the processing of tasks required for proper branch operation
•    Proactively recognize opportunities and suggest/implement solutions
•    Support departmental projects as needed
•    Administers standards and practices, define and apply in Contact Center

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • High school diploma or GED required
  • College degree in business-related field, or related experience
  • Strong analytical skills
  • Creative problem-solving skills
  • Ability to translate results of analyses into actionable recommendations
  • Excellent written and verbal communication skills
  • Must be able to multi-task
  • High level of attention to detail
  • Proficient in use of all Microsoft Office applications (Excel, Word, PowerPoint, Visio, Project)
  • Knowledge of BMV policies and procedures, relevant IT systems, and associated transactions a plus 
  •  Must complete Certification Level 1 in Titles, Registrations, Driver Services and Suspensions through Employee Development with (6) months
  • This role performs work in a standard office environment, remotely, or a combination of both.

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Personal Work Relationships:

This individual will be expected to partner with agency personnel and related stakeholders working towards completion of assigned functions. Exceptional customer service is provided to agency partners and/or the general public.

Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave; 
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program; 
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis