BMV Assistant Branch Manager Intermediate
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
Role Overview:
Assistant Branch Managers direct the workflow of Customer Service Representatives and assist with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs as well as conduct meetings with your staff. You will work alongside leadership to train, develop, and mentor Customer Service Representatives to be the best employees they can be.
Salary Statement:
The salary for this position traditionally starts at $53,222.00.
A Day in the Life:
The essential elements of the job duties:
- Effectively manages customer flow
- Establishes and enforces operational processes to ensure a high level of customer satisfaction
- Proactively recognizes problems, then suggests and implements solutions
- Handles all Human Resource and training issues appropriately
- Handles a multitude of tasks simultaneously
- Motivates, coaches and mentors staff in thorough understanding of duties
- Displays and ability to work and communicate successfully
- Conducts inspections and implements corrective measures on a timely and accurate basis
- Defines priorities and acts in a timely manner as a catalyst for effective problem resolution
Customer Service
- Exhibits courteous, respectful, and friendly demeanor
- Completes work in a timely and efficient manner
- Produces accurate and quality results
- Provide premiere customer service
Professionalism
- Represents the agency in a positive and professional manner
- Maintains a clean and safe workplace
Teamwork
- Displays an ability to work and communicate successfully with fellow employees
- Follows and supports Bureau policies and procedures
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- High school diploma and two years of experience with the Bureau of Motor Vehicles or as a manger in the service industry experience.
- Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.
- Ability to present information to clients, customers, and employees.
- Ability to write reports and operational correspondence.
- Ability to rationalize customer concerns.
- Ability to think logically in order to troubleshoot, analyzes situations, and makes sound decisions.
- Ability to apply fundamental cash management and accounting principles.
- Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.
- Ability to operate office equipment, including copiers, fax machines, and phones.
- Knowledge of basic machinery operation.
- Good knowledge of BMV services and STARS.
- Ability to handle multiple tasks simultaneously.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
