Appeals Law Clerk
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Department of Workforce Development (DWD):
We strengthen Indiana by understanding workforce needs, aligning resources, and providing access to services that empower Hoosiers to thrive in a changing economy.
Role Overview:
This position provides clerical support to the Administrative Law Judges staffed within the Unemployment Insurance (U.I.) Appeals Division. The responsibilities in this position primarily consist of processing appeal requests, scheduling hearings, and preparing electronic files. The position is also responsible for speaking to hearing parties regarding the status of pending cases and appeals procedures.
Salary Statement:
The salary for this position traditionally starts at $39,000.00 but may be commensurate with education or work experience.
A Day in the Life:
Based upon specific program area and needs, the essential functions of this role could include:
- Serves as a claims specialist and subject matter expert for specific program area.
- Data Capture: Accurately processes faxed and scanned hardcopy reports, forms, correspondence, and other documents. Assigns the correct Form ID to create the appropriate work item, researches missing critical information needed to index incoming documentation, and accurately indexes the critical information to ensure it is associated with the correct customer. Formats and assigns required tracking data to the imaged documents which become reference tools and work items in the database for the appropriate agency unit.
- Appeals: Provides administrative and clerical support to the Administrative Law Judges within the department. Provides hearing parties with specific information about their cases, prepares correspondence, maintains reference and resource materials, updates files, forms, and reports.
- Compliance: Performs various daily administrative duties, responds to subpoenas sent to the Fraud unit, sets up potential fraud cases, assists and/or completes the appeals for the unit. Handles all requests for corrections, non-issue, and requalification’s before being processed for appeals. Assists in the collection of overpaid unemployment benefits which were improperly paid to claimants, serves as the subject matter expert on State and Federal Tax Intercept, ensures the release of funds when they become available, and sends out recoupment requests to other states.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
The ideal candidate in this role should minimally have either
- a High School Diploma or equivalent
- at least 4 years of full-time professional experience in administrative support, business administration, program support, public administration, or related experience.
Related certifications and coursework may be considered for education or experience.
- Working knowledge of state governmental administrative structure
- Working knowledge of assigned program area
- Effective written and verbal communication skills
- Attention to detail and proofreading skills
- Organizational skills with the ability to prioritize tasks effectively and multitask
- Ability to use Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties
- Ability to work independently
- Ability to provide effective and professional customer service to internal and external parties.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Nearest Major Market: Indianapolis
