Share this Job

Current Employee? Click here to apply.

Administrative Assistant

Date Posted:  Nov 9, 2019
Requisition ID:  25529

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


Indiana Department of Workforce Development (DWD)

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.


This role typically hires at a salary of $26,702.

About the Job

The Front Desk Receptionist works in the Review Board’s offices located on the central campus in Indianapolis, Indiana.


With the ethical restraints Review Board members face in communicating with claimants and employers, the Front Desk Receptionist provides the only direct-line for claimants and employers to obtain information about their cases.  Additionally, the Front Desk Receptionist provides all the administrative support required for the Review Board to reach a reasonable decision.

A Day in the Life

The essential functions of this role are as follows:

  • Perform related duties as assigned
  • Provide timely and quality customer service
  • Process the Review Board’s intake in accordance with the Review Board’s internal procedures
  • Prepare and mail correspondence, notices, and other documents
  • Break apart case files for storage per the Review Board’s internal procedures
  • Assist the Review Board’s clerk and staff attorneys with handling appeals pending before the Indiana Court of Appeals in according with the relevant provisions of the Indiana Code, the Indiana Administrative Code, and the Indiana Rules of Appellate Procedure
  • Maintain a working knowledge of the Uplink system to ensure that Uplink is utilized to its highest potential while performing job duties

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.  

Preferred Experience:

•    High school diploma or equivalent
•    4 years of work experience  in administrative support, business administration, program support, public administration, or accredited college training in a related field 

What we're looking for:
  • Specialized knowledge of the basic principles and theories of administrative management;
  • Working knowledge of research techniques and report composition;
  • Ability to analyze procedures and policies and write procedural manuals and recommend improvements;
  • Ability to coordinate the work of section staff;
  • Effectively communicate, both orally and in writing;
  • Ability to maintain cooperative work relationships.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.

What you get in return:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave
  • Free Downtown Parking
  • DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Indianapolis