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001CE1 - Operations Analyst 1

Date Posted:  Jun 20, 2022
Requisition ID:  370125

Indianapolis, IN, US, 46204


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

This position is located in Central Office.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Job:

The Operations Analyst has an integral part in effectuating solutions in such divergent areas as top-level strategy, planning, forecasting, budgeting, resource allocation, performance measurements and scheduling.  In this position, you will be responsible for envisioning, developing and providing innovative improvement strategies.

A Day in the Life:

The essential functions of this role are as follows: 

  • Analyze business processes, business rules, methods of data acquisition and data application for advancement of business practices, operational performance enhancement and resource allocation.
  • Preside over methodic, non-routine examinations of office specific data through advanced analysis routines, queries and scripts.
  • Present the findings/recommendations through the development of custom reports, charts and maps.
  • Work with Information Technology on the administration of analysis packages including data loading/unloading, error message interpretation, SQL statement development, script updating, mass editing of datasets and software database performance analysis.
  • Manage all the activities of subordinates including interviewing/selecting applications, assigning work, scheduling training, evaluating and administering disciplinary action.
  • Investigate new/existing technologies and business practices for practical and feasible implementation into divisional workflow and work with Information Technology for implementation.


The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirements to be considered for employment: 

  • Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.
  • Broad knowledge of multiple regression or multivariate analysis, measurement and testing, and interview methods and questionnaire design.
  • Ability to communicate and coordinate technical needs.
  • Ability to understand and comprehend instructions dealing with technical and abstract theories.
  • Ability to determine proper research methods to use, collect appropriate data and draw conclusions.
  • Extensive knowledge of the agency mission and administrative policies.
  • Extensive knowledge of computer and software programs and the ability to utilize these skills.
  • Ability to take abstract concepts and formulate physical models.
  • Effective communication skills. 
  • Excellent problem solving and analytical skills.
  • Ability to research and document findings.
  • Ability to formulate sound recommendations and make appropriate decisions with consideration of potential impact on agency/division statewide.
  • Ability to effectively prioritize a variety of projects/functions.
  • Ability to establish and maintain effective working relationships with all levels of management.
  • Ability to work independently.
  • Ability to organize thoughts and ideas in a logical manner.
  • Ability to plan and organize the work of other employees.

Supervisory Responsibilities/Direct Reports:

This role provides direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans;
  • Wellness program (offers premium discount for the medical plan and gift cards);
  • Health savings account, which includes bi-weekly state contribution; 
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities;
  • Deferred compensation 457B account (similar to 401k plan) with employer match; 
  • Two (2) fully-funded pension plan options; 
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave;
    • Up to 15 hours of paid community service leave;
  • Combined 180 hours of paid vacation, personal, and sick leave time off; 
  • 12 paid holidays, 14 on election years; 
  • Education Reimbursement Program;
  • Group life insurance; 
  • Referral Bonus program;
  • Employee assistance program that allows for covered behavioral health visits; 
  • Qualified employer for the Public Service Loan Forgiveness Program;
  • Free Parking for most positions;
  • Free LinkedIn Learning access;


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer


Current Employee? Click here to apply.

Nearest Major Market: Indianapolis