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Customer Service Representative - Fort Wayne

Date Posted:  Sep 10, 2019
Requisition ID:  13546

Fort Wayne, IN, US, 46804

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


Indiana Department of Revenue

The Indiana Department of Revenue is responsible for providing service to Indiana citizens regarding state tax matters. Additionally, the department administers state tax laws, develops regulations and makes decisions about tax policy.  Join our team that has been named as an IndyStar top places to work.


This position is typically filled at a salary of $13.69/hour.

Customer Service Representative

The general purpose of this position is to perform a variety of customer service, control and public assistance duties relative to the preparation, payment and collection of various state taxes in an efficient and effective manner with the highest level of customer focus and accuracy.

Employee works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency and productivity in all areas of departmental operations and tax administration.

A day in the life
  • Provides customer service to taxpayers in person, by telephone or in writing, (correspondence, e-mail and INTax Mail Center) advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the State Revenue Department
  • Interprets and applies State and Federal tax laws, rules and regulations in identifying and resolving technical tax problems
  • Completes desk examinations on various Department of Revenue tax returns
  • Performs account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments establishing payment arrangements, set and release holds on liabilities and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems
  • Verifies payments, credits and deductions claimed on various tax returns in RPS and other related systems
  • Computes and issues refunds or billings due to underpayment or nonpayment of taxes in RPS and other related systems
  • Completes refund traces request in RPS
  • Quietus erroneous refund checks in RPS
  •  Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail
  • Reviews and post the suspended tax returns for various tax types to allow or disallow refund requests in RPS
  • Serves as a liaison between Department of Revenue and other state agencies answering technical sales tax questions and state refund offsets.
What we're looking for
  • Ability to provide non-technical and technical customer service in person, in writing or by telephone
  • Ability to communicate both orally and in writing using correct grammar, spelling and punctuation
  • Ability to apply and understand ethics and confidentiality laws
  • Ability to discuss and settle tax matters in a tactful and responsive manner with taxpayers
  • Ability to analyze and problem solve using various resources


Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave


Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.

Nearest Major Market: Fort Wayne