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Family Case Supervisor

Date Posted:  Jul 10, 2024
Requisition ID:  446360

Evansville, IN, US, 47713


Work for Indiana


Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.


At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.


About the Department of Child Services:

Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values? 


Mission:  The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible. 
Vision: Children will live in safe, healthy and supportive families and communities. 
Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:


  • Child safety 
  • Permanency 
  • Collaborative partnerships with foster and adoptive families 
  • Diversity, equity, and inclusion
  • A culture of safety and transparency 
  • Continuous improvement 


Role Overview

The FCM Supervisor works in a County Office of the Department of Child Services (DCS) and is responsible for the direction and supervision of a unit that provides protective services to children and families. The unit provides social services to maintain children in their families in a safe and positive manner, or to remove children from their family to place them in protective environments working through the court system. This role is expected to integrate and embed a learning environment inclusive of all staff, and a culture and climate of respect towards children, families and staff alike.


Salary Statement

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education or work experience.


A Day in the Life:

The essential functions of this role are as follows:

  • Promote, maintain, and model working relationships with staff, clients, and partners that are inclusive, respectful and adhere to the vision, mission, and core values of the Department.
  • Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met. This includes assessment of the risk to the child when complaint calls are received, and staff is not available to respond to all calls.
  • Supervise and assign work to subordinate supervisors. Sets standards for work based on federal, state, and judicial system regulations and guidelines. Monitors the flow and quality of work performed. Schedules on call rotation of Family Case Managers 2’s.
  • Reassign work to maintain equitable work distribution and to cover vacant caseloads.
  • Ensure effective monitoring and accountability of staff to meet the best interest of children specifically for direct reports and ensures accountability of the direct reports to set similar goals and objectives for the staff they supervise.
  • Ensure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.  Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
  • Establish and/or communicate and interpret policy and objectives to staff.
  • Effectively trains Family Case Managers and other staff on new programs and developments, as well as provides training to new staff.
  • Identify management and organizational problems and provides training and development opportunities to resolve the problems.
  • Review and measure staff and unit performance.
  • Identify employee training needs and prepares employee training plans.
  • Conduct performance appraisals and maintains a fact file for all assigned employees.
  • Interview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
  • Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
  • Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department.  Recommends, assists, and documents the need for corrective disciplinary action.
  • Assist the Director or Division Manager in establishing long-term goals and objectives for the county office or division. Sets and implements goals and objectives within the department both long and short term.
  • Ensure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures. Assures that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

You must have the following requirements to be considered for employment:

  • Bachelor’s degree from an accredited college/university in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field. One (1) year of experience in the provision of social services to children and/or families. One (1) year of experience in a leadership, managerial, or supervisory capacity is preferred or accredited graduate training in Social Work.
  • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
  • Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
  • Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
  • Thorough knowledge of the operation of the local court system and law enforcement agencies.
  • Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
  • Specialized knowledge of the state budget process.
  • Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
  • Ability to prioritize and manage workflow of subordinate supervisors and staff.
  • Ability to supervise the work of supervisory, professional, and clerical staff.
  • Ability to prepare clear, accurate reports.
  • Ability to use tact and empathy in working with people of diverse backgrounds.
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
  • Ability to communicate articulately for court testimony.
  • Ability to use computerized caseload data in planning and coordination of work.
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
  • Ability to effectively manage a satellite office or major unit within a county office.
  • Required to possess and maintain a valid drivers’ license, independent reliable automobile, and appropriate automobile insurance coverage always.   
  • The Indiana Department of Child Services is a drug free workplace.  Candidates are subject to pre-employment and random drug/alcohol testing.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. 


If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].


The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.


Current Employee? Click here to apply.

Nearest Major Market: Evansville