Customer Service Supervisor
Evansville, IN, US, 47715
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue (DOR) has served Indiana and its diverse population and business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.
Role Overview:
The Tax Services Supervisor leads a staff of Customer Service Representatives to ensure the highest level of customer service to our taxpayers. You will implement sectional goals and objectives, ensure employee development, and establish effective and efficient operational flows in the area. You will work to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations and tax administration.
Salary:
This position traditionally starts at an annual salary of $53,222 but may be commensurate with education and job experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
- Develop and plan staff training.
- Establish standards, guidelines, priorities, and work assignments to ensure optimal workflow and productivity.
- Work with Division Administrator and Deputy Administrator to develop and monitor achievement of long-range goals and objectives.
- Guide tax analysts in resolving complex, unusual problems or questions.
- Interview and hire staff personnel.
- Counsel and discipline employees.
- Represent the division in public contacts and speeches to various organizations and agencies.
- Prepare, conduct, and evaluate training courses for individual sales and withholding taxes and procedural issues.
- Assess proposed legislation to determine potential impact on the division’s goals and missions.
- Make budget recommendations regarding procurement, overtime, and equipment.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- Three (3) years of experience in supervision required (or 2 years experience as a Department of Revenue Working Lead may substitute for supervisory experience)
- Extensive knowledge of State and Federal personnel and tax laws, regulations, policies, and guidelines
- Extensive knowledge of the procedures for properly preparing the various tax returns and forms
- Extensive knowledge of State and Federal laws and legal procedures pertaining to estates and trusts
- Ability to communicate effectively both orally and in writing
- Ability to apply and understand ethics and confidentiality laws
- Ability to conduct research, interpret and apply tax laws to resolve complex tax issues using various legal resources
- Ability to delegate work set clear direction, and manage workflow
- Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets
- The ability to maintain confidentiality is essential to this position.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes a bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Evansville
