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BMV Team Leader

Date Posted:  Nov 18, 2022
Requisition ID:  415504

Evansville, IN, US, 47715


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.


Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.


About the Indiana Bureau of Motor Vehicles (BMV):
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we:

  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation


Hourly Wage:
The starting wage for this position is $17.54/hour.


Work Location:
This position is located at the Bureau of Motor Vehicles’ Evansville East branch, which is in Region 8.

About the Job:

As the BMV Team Leader, you will be responsible for overseeing frontline customer service operations, focusing on troubleshooting customer and employee issues with the goal of maintaining timely, secure, and orderly transactions for all customers. In this position, you will assist other branch employees in completing administrative transactions that support customer needs and day-to-day operations. In this position, you will also focus on Customer Service Representative scheduling, training, development, and mentoring.

A Day in the Life:

The essential functions of this role are as follows:

  • Assist leadership with scheduling for the branch
  • Ensure all staff is conducting their work in a polite and friendly manner while being mindful of timeliness
  • Aid Customer Service Representatives in the resolution of escalated customer complaints
  • Provide relief and support to frontline operations as needed
  • Manage scheduling for skills and testing appointments
  • Submit daily reports of all cash balances and deposits
  • Check transactions to ensure accuracy, timeliness, and proper accounting
  • Assist with the daily opening and closing of the branch
  • Serve as the technical resource for all transactions, policies, and procedures

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

  • High School Diploma or High School Equivalency (HSE).
  • Customer service experience
  • Ability to drive, and to assist with the training and development of BMV employees
  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.


Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness program (offers premium discount for the medical plan and gift cards)
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid new parent leave
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Evansville