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003OA4 - Switchboard Operator 4

Date Posted:  Sep 5, 2019
Requisition ID:  17162
Location: 

Evansville, IN, US, 47714

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

Part Time Position Hours 8am to 8pm Saturday & Sunday May be required to work Holidays and a 4pm to 8pm schedule will be open thru the week. Minimum hours will be 24 and maximum would be 28 hours.

Summary/Objective:

The Switchboard Operator serves as initial customer service contact for the general public and ensures that all mail is processed, routed and received on a daily basis.

Essential Job Responsibilities:

The essential functions of this role are as follows:

  • Greets visitors and provides routine information.
  • Maintains a current telephone directory of patients, residents and staff.
  • Operates a paging system or citizens band radio to locate staff and relay messages.
  • Performs a variety of clerical duties, such as maintaining files and records of visitors, personnel on duty and on leave and patient or resident passes.
  • Dates and sorts incoming mail and folds and stamps outgoing mail.
  • Collates material as directed.
  • Assists in the preparation and collection of monthly telephone bills.
  • Becomes involved in an institutional emergency by placing calls for fire, police and ambulance equipment and alerting supervisory personnel.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Preferred Experience:
Requirements:
  • High School graduate or equivalent.
  • Excellent interpersonal skills.
  • Ability to gather, collate and classify information about data, people or things; define problems, collect data, establish facts and draw valid conclusions; write letters, papers and reports; handle sensitive and face to face inquiries and contacts with general public.
  • Considerable computer skills with Microsoft Office Software required.
  • Ability to maintain confidentiality.
  • Effectively communicate, both orally and in writing.
Supervisory Responsibilities/Direct Reports:

 

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Four (4) medical plan options (including RX coverage) and vision/dental coverages
  • Wellness program (offers eligibility into a discounted medical plan)
  • Health savings account (includes bi-weekly state contribution)
  • Deferred compensation account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • Competitive leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New Parent Leave

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

 

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer

Current Employee? Click here to apply.


Nearest Major Market: Evansville