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Clerical Assistant

Date Posted:  Dec 25, 2021
Requisition ID:  274766

Elkhart, IN, US, 46514


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Family & Social Services Administration (FSSA): 

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support. 


Salary:   The annual minimum starting salary for this position is $ 25,766.00.   

About the Job:

The Clerical Assistant provides technical support functions within a state agency and works with a high degree of independence requiring technical knowledge of agency rules, regulations and general services. This role provides support for a local Vocational Rehabilitation office.

A Day in the Life:

The essential functions of this roles are as follows:

  • Coordinates the work activities of administrative and support services such as preparing correspondence, maintaining reference and resource materials and updating files, forms and reports:
  • Prepares a variety of periodic statistical, informational and/or work activity reports;
  • Maintains complete forms, filing, processing and accuracy control system through the distribution of work activities to lower-level clerical staff, through the maintenance of special records and through on going contacts with other agencies and departments;
  • Ensures completion of appropriate application or eligibility forms for services, monitoring validity of information submitted, concurrence with regulations and inclusion of proper signatures which vary depending upon circumstances;
  • Answers questions and provides technical information to the public and to other agencies regarding special regulations or methods of solving problems;
  • Receives a variety of correspondence, eligibility forms and/or informational inquiries, prepares responses to same or determines appropriate procedures to gather information or process forms;
  • Maintains confidentiality of resource information following agency policy and legal constraints;
  • Maintains a variety of control data for which ongoing updates and tabulations are necessary;
  • Trains and coordinates work of lower-level clerical staff;

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

  • Clerical or related work experience or accredited college training in a related field. High school diploma or equivalent required; college background is preferred.   Minimal 1-2 years’ experience in an office setting. 
  • Specialized knowledge of the procedures involved in applying policies, programs and activities of the department as well as working knowledge of other related agency programs and other departments within same agency;
  • Specialized knowledge of available records and resource material and an ability to trace required information;
  • Practical knowledge of office organization, accepted clerical procedures and management of bookkeeping or record keeping system;
  • Specialized knowledge of rules and regulations affecting the work;
  • Basic knowledge of computer procedures;
  • Ability to compose technically accurate correspondence and reports using correct grammar, spelling and punctuation;
  • Ability to work independently in solving problems, ensuring compliance with regulations, ensuring smooth
  • work flow and generating required work as appropriate;
  • Ability to work under pressure and to practice diplomacy, tact and courtesy;
  • Ability to attend to detail and maintain accuracy and confidentiality;
  • Ability to read resource material, extract appropriate information and apply as needed.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Elkhart
Nearest Secondary Market: South Bend