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Case Coordinator

Date Posted:  Jan 15, 2022
Requisition ID:  294701

Elkhart, IN, US, 46561


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Family & Social Services Administration (FSSA): 

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support. 


Salary:   The annual minimum starting salary for this position is $ 30,082.00.   


A Program Coordinator is responsible for the administration of a significant program, serving as a program specialist. 

Essential Job Responsibilities:

The essential functions of this roles are as follows:

  • Supports the VR eligibility determination process through acquisition of consumer records from medical facilities, psychologists, schools, employers, other state agencies, etc.
  • Provides VR Orientation for program applicants (group setting or one-on-one); includes educating clients about the purpose of VR and providing an overview of VR services including, application and eligibility requirements, services available, consumer responsibilities, client rights and responsibilities, and related.
  • Provides paraprofessional support throughout the entire VR service process, from referral, application and eligibility, through service provision and case closure by preparing and processing authorizations for purchase of client goods and services, making administrative arrangements for a wide range of services; processing appropriate paperwork; sharing collateral information with partnering agencies; following up on receipt of diagnostic information, progress reports, and related; obtaining quotes for services; and other case management supports.
  • Performs a variety of fiscal functions including: fiscal rectification and problem solving to address errors with invoices, vendor fiscal issues, and claim rejection issues; tracking and identifying outstanding fiscal issues such as overdue claims and recommends rectification strategy to VR Counselor; and development of authorizations and claims for VR Counselor review and approval.
  • Coordinates the determination of unmet need for post-secondary service costs including identifying actual costs of attendance, reviewing resources available, exploring alternate post-secondary programs that may best meet the consumers need, and related.
  • Completes a wide range of tasks in a specialized case management system.
  • Makes recommendations to VR Counselors regarding treatment, training, and other service needs for VR clients.
  • Interacts regularly with VR consumers to answer questions, request information, or follow up on other case management tasks.
  • Researches new vendors to meet specific service provision needs, explains payment process to vendors, and obtains necessary information to add vendors to the system.
  • May participate in community activities to educate the public about VR, attend transition and/or IEP meetings, serve on committees and workgroups.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.


  • Two years of college coursework plus one year of experience providing direct client services in a social services setting is desired.
  • Highly adept in using a specialized client services database
  • Experience in working with individuals with disabilities preferred.
  • Knowledge of local resources preferred.
  • Some travel may be required.
  • Extensive knowledge of program area including current and changing federal and state laws;
  • Working knowledge of the organization of the agency including enabling statutes;
  • Ability to implement new principles and procedures and to discern implications upon agency operations;
  • Ability to interpret questions correctly;
  • Ability to communicate orally and in writing.

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.


Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: South Bend