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BMV Floating Team Leader

Date Posted:  Jan 14, 2022
Requisition ID:  302001

Crown Point, IN, US, 46307


Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.


At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.


About the Bureau of Motor Vehicles:


The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we


  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation
    Hear from BMV team members about why they chose to work at the BMV and how their careers have taken off! Why we chose the BMV!
    About the Job


As the BMVC Team Leader, you will oversee frontline customer service operations, focusing on troubleshooting customer and employee issues with the goal of maintaining timely, secure, and orderly transactions for all customers. You will assist other branch employees in completing administrative transactions that support customer needs and day-to-day operations. In this position you will also focus on Customer Service Representative scheduling, training, development, and mentoring.

A Day in the Life:


The essential functions of this role are as follows:

  • Assist leadership with scheduling for the branch
  • Ensure all staff is conducting their work in a polite and friendly manner while being mindful of timeliness
  • Aid Customer Service Representatives in the resolution of escalated customer complaints
  • Provide relief and support to frontline operations as needed
  • Manage scheduling for skills and testing appointments
  • Submit daily reports of all cash balances and deposits
  • Check transactions to ensure accuracy, timeliness, and proper accounting
  • Assist with the daily opening and closing of the branch
  • Serve as the technical resource for all transactions, policies, and procedures

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:


This role must have the following requirements to be considered for employment:

  • · High School Diploma or High School Equivalency (HSE).
  • · Customer service experience
  • · Ability to drive, and to assist with the training and development of BMV employees
  • · Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

This role must satisfy the following requirements to continue employment: Gain and maintain the American Association of Motor Vehicle Administrators (AAMVA) certififcation.


Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

  • Three (3) medical plan options (including RX coverage) and vision/dental coverages 
  • Wellness program (offers premiums discount for the medical plan) 
  • Health savings account (includes bi-weekly state contribution) 
  • Deferred compensation account (similar to 401k plan) with employer match 
  • Two (2) fully-funded pension plan options 
  • Group life insurance 
  • Employee assistance program that allows for covered behavioral health visits 
  • Paid vacation, personal and sick time off 
  • Competitive leave policies covering a variety of employee needs 
  • 12 company paid holidays, 14 on election years 
  • Qualified employer for the Public Service Loan Forgiveness Program 
  • New Parent Leave 
  • Free Parking 
  • Free LinkedIn Learning 


Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer.


Current Employee? Click here to apply.

Nearest Major Market: Gary
Nearest Secondary Market: Chicago